WHO WE ARE

Postmates enables anyone to have just about anything on-demand. We pioneered the on-demand space and currently serve 80% of US households with a fleet of more than 350,000 Postmates and the largest network of merchants in the US. We’re changing the landscape of commerce by making cities our warehouses, providing the delivery infrastructure, and connecting our customers to any product, anywhere, anytime. Postmates isn’t just an app, it’s a way of life and a part of pop culture. We are the O.G. of on-demand and we’ve given people a new superpower — the ability to Postmate anything from anywhere. We’re building a movement to make Postmates a verb: Postmate it.

WHAT WE DO

Postmates relies heavily on our engineering team to realize this vision. Building a software platform that is reliable, scales, and stays agile under demanding product needs is a serious technical challenge. Postmates is a three-part balancing act connecting customers, merchants, and couriers in real-time. If any piece is out of whack, the whole system suffers. Working with the Postmates engineering team offers an opportunity with explosive growth, cutting-edge technology, a highly visible charter, and a cool user-focused product vision. 

YOUR RESPONSIBILITIES

* Being first line of response to outages happening in the field
* By following technical SOPs, providing software remedies to these outages when possible
* Triaging problems to the right teams, when more specialized help is needed
* Refining and improving SOPs and automation tools

OUR REQUIREMENTS

 * Linux and OS X power user (understanding shell and basics of shell scripting, knowing about processes and the filesystem) 

 * 3+ years of directly-related experience

 * Knowing at least one high-level programming languages (Python, C++, etc)

 * Ability to communicate with other engineers and explain problems clearly

 * Being proactive and self-driven

OUR PREFERRED QUALIFICATIONS

* Understanding of any configuration management tools, such as Ansible/Chef/Puppet
* Basic experience with cloud platforms, such as AWS/Google Cloud/Azure
* Big bonus – debugging abilities: using logs and metrics, using debugging tools such as gdb/strace.
* Big bonus – basic understanding of networks and TCP and UDP protocols.

YOUR BENEFITS

Postmates has your back. In our impact-first work environment, we value huge company vision. As you strive to build the future with us, we’ll support you with a competitive salary and equity plan, along with access to our 401k plan and robust benefits including: health benefits, flexible paid time off, parental benefits, and food perks.