About Flowspace:

Over the past four years, Flowspace has created one of the largest on-demand modern omnichannel fulfillment networks in the country, powered by cloud and mobile technology. We enable hundreds of brands and retailers to dynamically store, fulfill and ship products seamlessly to consumers nationwide from +200 locations. Join us in our mission to transform a $100 billion warehouse and logistics industry. Flowspace is backed by Canvas Ventures, Moment Ventures, BuildGroup, Y Combinator, and other prominent angels.

Join our team!

• Meaningful equity in a venture backed start-up- everyone gets stock options!

• Competitive Salary

• Medical, vision, dental, and life insurance

• Lucrative vacation and sick time, including paid holidays

• Work From Home stipends, towards your home office

• 401K Matching

• A clear success path within the company. We want you to grow and lead with us!

While our headquarters is located in Los Angeles, we are open to hiring remotely for this role, within the United States.

The frontline support engineer is the interface point between the customer success team and the engineering team. This engineer, with the support of the Flowspace engineering team, triages issues and executes tasks required by customer success to quickly serve customer needs.

When issues are identified, this engineer will triage, fix, or escalate to higher levels of engineering support. When product gaps are apparent, this engineer will document the gaps and assist the Product team in gathering the necessary context to understand the scope of the problem. Where product gaps or bugs lead to the requirement for manual action or workarounds, this engineer will help resolve the immediate issue.

What You’ll Do:

• Execute merchant and warehouse maintenance tasks as required by internal teams
• Document bugs identified by customers and operations team
• Maintain Support Engineering team documentation and playbooks
• Triage bugs and escalate to responsible engineering teams
• Identify application bugs, root causes, and work-aroundsIdentify product gaps that prevent customers and operations team from performing necessary tasks unassisted along with the context of size and scope of customers affected
• Fix bugs and implement features with the guidance of other team members
• Approximately 20% of time will be spent on application development, 80% in supporting work
• Partner with customer success team to identify the most pressing, recurring issues
• Advocate for fixes and features that will reduce the support load for both engineering and customer success

Who We're Looking For:

• 3+ years of applicable experience
• Experience with researching and identifying operational problems through various teams, offering solutions / completing troubleshooting procedures
• Bootcamp graduate or associates degree in computing field
• Strong communication skills
• Ability to prioritize and manage multiple tasks at once
• Experience using Ruby on Rails

Bonus Points:

• Experience in the logistics industry
• Experience in customer service or sales

Other Helpful Things To Know:

• Must be fluent in English
• Operational hours are 9am-5pm Pacific
• 24/7 on-call availability for urgent issues

At Flowspace, we know that the more inclusive we are, the better our work will be, and we strive to hire and retain talent that represents a variety of backgrounds, perspectives, and skill sets.

We are committed to equal opportunity employment and we take pride in encouraging diversity, equity, and inclusion across all of our teams, without regard to race, color, religion (including religious dress and religious grooming practices), sex, gender (including gender identity and gender expression), national origin, age, physical and mental disability, medical condition (including pregnancy, childbirth, breastfeeding and related medical conditions), genetic predisposition or carrier status, marital, parental or registered domestic partnership status, sexual orientation, transgender status, military or veteran status, or any other characteristic protected by applicable law.

Please note: We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless otherwise directed or approved by our HR, Recruiting Department. Please do not forward resumes to our hiring managers or offices. Flowspace is not responsible for any fees related to unsolicited resumes/applications, that have not first been approved.

#BI-remote