About Route

Route is helping people discover and celebrate the world's brands through a completely reimagined e-commerce marketplace that directly connects and empowers both consumers and brands. Route’s unique platform takes a holistic approach to online shopping, rethinking the consumer experience from discovery to delivery via the Route app, while offering a suite of features that provides merchants the tools necessary to enhance the overlooked post-purchase experience. Since launching in 2018, Route has built a network of over 1.5 million app users and 7,000 merchants. The company has offices in Lehi, UT and Los Angeles, CA. For more information go to route.com

Do you have a passion for problem solving, and fixing software related issues? Route is looking for a Support Engineer to join our B2B Core team. 

Route’s rapid growth requires a fast paced support structure capable of quickly identifying root cause of issues, triaging, and working with the appropriate teams to implement a permanent fix. If you are interested in a challenging position with a great company, the Support Engineering position might be for you.

As a Support Engineer your primary responsibilities will be:

• Troubleshoot, diagnose, and fix issues submitted by our internal customers, external customers, or reported by our monitoring systems. 
• Escalate more complex issues to proper channels, and work with the engineering team on permanent resolutions.
• Identify and report trends impacting operations or creating unnecessary workload to include providing recommendation and developing solutions to those reoccurring issues/trends.
• Develop standard operating procedures and self-help documentation to enable our Customers to resolve their issues quickly.
• Gain a strong understanding of our software applications, and its infrastructure, in order to effectively triage and resolve issues as well as maintain the infrastructure.

Basic Qualifications

• Bachelor's Degree in Computer Science or a related field
• Experience with any of the following languages: Go, Python, PHP, Javascript, Java or similar language.
• Experience in database architecture and performing SQL queries.

Preferred Qualifications

• Experience with eCommerce Platforms, Magento or WooCommerce 
• Deep understanding of system architecture and experience with large, complex distributed systems
• Experience with designing, building and deploying scalable, highly available systems
• Excellent communication skills and the ability to work well in a team and technical clients
• Strong customer focus, ownership, urgency and drive
• Customers obsessed with a demonstrated desire to exceed expectations.

Benefits:

Route offers an array of benefits including generous salaries, stock options, 100% healthcare coverage, and an unlimited PTO policy.

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.