Software Support Engineer at Spring Labs

| Greater LA Area
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About Spring Labs:
Spring Labs is redefining how data is exchanged for the new age of data sharing, security, and consumer privacy through decentralization. We allow institutions to share information directly among themselves to verify identities and reduce fraud - all while protecting consumer data.
Working at Spring Labs is about being part of a collaborative team, comprised of some of the most talented people in the industry. You would be welcomed into a fun, inclusive environment where we care as much about our employees as we do about our product. 
Software Support Engineers, at Spring Labs, manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process. People who succeed in this role have a high level of customer care, are collaborative, and have a solid technology foundation. SSEs are embedded within engineering teams at Spring Labs, and we have a high technical bar to ensure that we all speak the same language. We have aggressive goals, and we work on interesting, cross-functional projects in order to achieve them.
What you’ll do
-Engage with customers and partners to solve their immediate issues and drive improved satisfaction with our products/services 
-Research and identify solutions to software and infrastructure issues
-Diagnose and troubleshoot technical issues
-Properly escalate unresolved issues to appropriate internal teams 
-Ensure all issues are properly logged, tracked, and dispositioned
-Prioritize and manage open issues 
-Follow up with clients to ensure their systems are fully functional after issue remediated by our teams
-Prepare accurate and timely reports and analysis
-Document technical knowledge in the form of notes, manuals, and best practices

About You

  • Prior work experience as a Software Engineer or similar role
  • Experience coding across multiple languages, and technical landscapes 
  • Familiarity with modern web services, data structures and APIs 
  • An affinity for learning new languages and technologies 
  • Experience with Cloud services (AWS)
  • Ability to diagnose, troubleshoot and effectively resolve complex technical issues 
  • Working knowledge of remote desktop applications and help desk software
  • Proven track record of building highly collaborative relationships internally and externally
  • Positive, self-motivated individual with high level of enthusiasm and willingness to learn and incorporate coaching and instructions into daily tasks and assignments
  • Strong organizational, verbal/written communication, facilitation and influencing skills

Perks

  • Casual Work Environment
  • Fully Stocked Kitchen
  • Free Gym
  • Weekly Office Events
  • Unlimited PTO
  • 401(k)
  • Comprehensive Medical/Dental/Vision

Equal Opportunity Statement:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Web3Libraries
    • ConnexionLibraries
    • OpenAPILibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • SEMrushAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • SquarespaceCMS
    • SalesforceCRM
    • MailChimpEmail

Location

Sailing lessons, parasailing over the marina, cycling to Venice Beach, unique bars and restaurants are just a few reasons we love working here.

An Insider's view of Spring Labs

How does your team reward individual success?

There are many reward systems in place which help the company culture be more cohesive.

Peer to peer we have a few different ways to acknowledge one another. We have a high five system which is super fun. You can literally send a shout out to your peers for all their hard work on a daily basis!

Alicia

IT Engineer

What does your typical day look like?

The first thing I do is say "Hi" to my best friend in the world, Savannah. We gab about our previous evening, then head to the kitchen for some coffee! Then it's off to check emails! What a thrill. During lunch, we play our favorite game in the world "Categories!" Then we play ping pong. That's it. Or is it? It is. Or is it? It's not.

Taylor

Office Manager & Professional Jokester

How does the company support your career growth?

The company encourages me to pursue interests related to the work I’m doing on my team. They’re also never shy to lend a hand or start a pair programming session to help me understand a complex concept. I love how I’m supported to pursue interests that don’t directly relate to my job description.

Faris

Software Engineer

What unique initiatives do you have that encourage innovation?

At Spring Labs, we’re big believers in proactive accountability. We empower our employees with the responsibility and the information they need to make impactful business decisions. The best organizations are able to run autonomously, which is why we facilitate an environment that encourages proactivity and accountability.

Adam

Co-Founder and CEO

What makes someone successful on your team?

Compliance is successful when we use our influence to become a trusted business partner, essentially earning the respect of other team members in the organization. To gain that respect, the Compliance team must leave ego at the door and roll up our sleeves to accomplish the greater good for the company.

Shellie

Director, Governance and Compliance

What are Spring Labs Perks + Benefits

Spring Labs Benefits Overview

We champion our differences to find and pursue the best ideas to solve immense problems. People are our competitive advantage, which is why we make a concerted effort, in everything we do, to foster an innovative and collaborative culture that is rooted in humility, inclusiveness and overall respect.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2500 annually to their FSA.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K) Matching
We match 4% of contributions up to 4% of an employee's annual gross pay.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Onsite Gym and weekly Yoga
Relocation Assistance
Our relocation assistance plan offers a maximum reimbursement of $5000.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Cross-department program.

Additional Perks + Benefits

Although we host weekly Spring Lab's dinner and game nights, our employees can often be found playing ping pong, planning moves on the office's shared chess board or going to lunch, happy hour, dinner or karaoke together. We love our culture and want to ensure each new hire is not only highly accomplished in their field, but also a perfect fit for the Spring Labs family.

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