Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

We are looking for a highly motivated individual to join the Anduril Industries Information Technology Operations team. This role will be leading a team of 6-10 IT staff across Anduril offices around the world. This person will maintain and foster Anduril Industries’ quality policy: “Strive to exceed expectations through continuous improvement”.

WHAT YOU'LL DO

• Manage day to day operations and strategy for internal Service Desk team
• Develop and maintain metrics and service level agreements
• Drive individual training, development, and career planning
• Maintain our quality policy; Customer Satisfaction, High Reliability, On-Time, and Continuous Improvement
• Partner with key stakeholders across the organization to analyze business requirements and develop solutions for IT needs
• Decision maker with authority to advise on all technical matters
• Build, manage, and participate in a 24x7 on-call support

REQUIRED QUALIFICATIONS

• Candidates must possess excellent communication and leadership skills
• 10+ years IT support with a minimum of 3 years managing or leading a global service desk
• Deep understanding of ITIL/ITSM and its practical application
• Experience managing a large and complex Service Desk team and apply best practices and industry standards.
• The ability to multitask and prioritize tasks, handle and complete multiple projects effectively in a fast-paced environment
• Ability to learn quickly and lead the team through change in a dynamic environment
• Experience with a ticketing system and managing a ticket queue
• U.S. Person status is required as this position will access export controlled data

PREFERRED QUALIFICATIONS

• Experience with Jira Service Desk or Service-Now
• Experience with endpoint management tools (SCCM, Jamf, Kace, Workspace One, etc)
• Experience with Zoom and related video conferencing hardware
• Experience with Okta or other similar IAM tools
• Experience in a Zero trust/beyond corp environment
• Startup experience
• Security clearance and experience with classified systems

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in all offers; and are considered part of Anduril’s total compensation package. Additionally, Anduril offers top-tier benefits, including comprehensive Medical, Dental, and Vision Plans, employee life and disability, mental health and family planning benefits with all premiums paid by Anduril. Anduril provides fully paid medical leave, paid company holidays, and Paid Time Off. A professional development stipend is available to all Andurilians, and all on-site meals fully subsidized during the work week with gourmet kitchens. The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.

Anduril is an equal-opportunity employer committed to creating a diverse and inclusive workplace. The Anduril team is made up of incredibly talented and unique individuals, who together are disrupting industry norms by creating new paths towards the future of defense technology. All qualified applicants will be treated with respect and receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, Veteran status, age, or any other protected characteristic per federal, state, or local law, including those with a criminal history, in a manner consistent with the requirements of applicable state and local laws, including the CA Fair Chance Initiative for Hiring Ordinance. We actively encourage members of recognized minorities, women, Veterans, and those with disabilities to apply, and we work to create a welcoming and supportive environment for all applicants throughout the interview process. If you are someone passionate about working on problems that have a real-world impact, we’d love to hear from you!