Senior Systems Manager

| Greater LA Area

We’re looking for a Senior Systems Manager to oversee systems functions for the Product department. This will include implementation and ongoing maintenance of Product’s business systems, which includes design, configuration, training, reporting, and support. You will work with R&D leadership and cross-functionally across other Procore business units to ensure the systems are functioning as expected and implement functional improvements. You will be responsible for security, facilitating system upgrades, communication about system stability and improvements, and maintaining updated documentation on the business systems, alongside L&D.

What you’ll do:

  • Drive adoption of systems (The goal of this position is to support >90% user adoption for critical technology and its associated business processes)
  • Lead technical implementation for new systems
  • Answers questions regarding how systems interact with Procore
  • Onboarding and offboarding management for the R&D team - provision licenses, ensure new hires have appropriate access to tools, de-provision, and remove access for offboarding process
  • Identifies opportunities to increase ROI of systems
  • Accomplish financial objectives by determining service level required, preparing an annual budget, scheduling expenditures, and analyzing variances
  • Building dashboards and reporting mechanisms for R&D team under the direction of Procore’s leadership team
  • Coordinate with L&D to create system documentation, best practices, etc.
  • Develop and provide reporting from systems when requested and train others on building reports
  • Ensure integrations between systems are working as expected and resolve any errors
  • Provide day-to-day end user support and work with L&D to deliver end user training where needed by acting as the main internal point of contact
  • Communicate and resolve planned or unplanned system downtime
  • Establish and implement best practices with regards to system maintenance, security, release management, improvements, data integrity, duplicates, backups, etc.

What we’re looking for:

  • 5+ years of experience in managing and implementing systems, preferably in a Saas company
  • Experience with Amplitude
  • Experience with data management, transformation, cleaning, and de-duplication
  • Experience with 3rd party SaaS application integration, ongoing maintenance, & support
  • Ability to triage issues as they come in and escalate where necessary
  • Ability to consider the end-to-end process and advise on downstream effects of changes
  • Ability to interact with individuals across a wide variety of operational, functional, and technical disciplines and work well with all levels of management but also able to work independently to resolve issues
  • Ability to reasonably estimate the time for tasks and meet deadlines set by those estimates; ability to quickly and effectively prioritize multiple requests, keeping the company’s strategic goals in mind
  • Excellent written and verbal communication
  • Experience with our current technologies (or similar programs) would be a plus: Pendo, Full Story, Product Plan
  • Bachelor’s degree preferred

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, housing complexes, and more. Our headquarters is located on the bluffs above the Pacific Ocean in Carpinteria, CA, with growing offices worldwide. Check us out on Glassdoor to see what others are saying about working at Procore!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: competitive health care plans, unlimited paid vacation, stock options, employee enrichment and development programs, and friends & family events.


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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavascriptLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

Procore's Carpinteria campus is the largest of our offices, with multiple buildings spread along the coast and surrounding areas.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
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