Who We Are:

StackCommerce is the leading product discovery platform for publishers and brands. Our award-winning solution allows users to discover and purchase products on the publisher sites they visit daily. We provide 2,500+ merchants and retailers with unmatched exposure through product listings and shoppable articles. For publishers, we power white-labeled ecommerce shops with on-site checkout for readers. We’ve helped over 1,000 publishers monetize with commerce, including Yahoo!, CNN, Hearst, Mashable, NY Post, TMZ, MarketWatch, and more. 

The Role: 

The Operations & Fraud Specialist role is responsible for building trust in StackCommerce’s ecosystem for our customers and partners. You will work closely with product and engineering to advocate responsible usage of the platform and to reduce malicious activities. From the customer side, you’ll review transactions and build automations to prevent fraud, including reporting on user behavior. For our vendors, you will help to streamline processes and take actionable measures to ensure our vendors are delivering a great customer experience. The ideal candidate is technically minded, highly analytical and data driven. If you’re sharp, business savvy, resourceful, and can communicate complex ideas with ease, then we’d like to talk to you.

What You’ll Do:

• Analyze data around customer transactions and credit card chargebacks, reporting up to the leadership team on your findings & KPIs.
• Manage and improve our 3rd party fraud prevention software, safety procedures, and workflows to minimize risk and enhance our customer experience.
• Facilitate our vendor relationships to ensure they meet the needs of our customers, acting as a liaison between customers and Sales. Your goal is to help vendors avoid penalty fees by shipping quickly and clearly communicating resolutions with our Support team. 
• Develop new processes and assist in initiatives to help scale and automate all aspects of Operations.
• Proactively identify solutions to consistently enhance the customer’s experience and CSAT by improving our self-service tools (Help Center, chatbot and auto-responses). 
• Be a point person for the customers of our top tier Publishers, handling escalated tickets, internal requests and partner projects.

About You:

• Tech-Savvy. You are familiar with Macs and common products like Gmail and Excel, and use them to your advantage.
• Analytical. Data driven; you can make fast and accurate decisions based on data sets.
• Compassionate & friendly. You have a genuine concern for others, excellent listening skills, and an intelligent yet down-to-earth voice that’s equally likeable via written and spoken word.
• Optimistic & detail-oriented. You know that small things matter and naturally present ideas in a concise yet thoughtful order.  Your commitment to excellence has driven you to create a trail of successful accomplishments in your life, leaving things better than you found them.
• Insulation. Ability to thrive and drive in a fast-paced, ever-changing environment and maintain speed and efficiency with minimal error.

What to Expect: 

• Intro Call: You’ll hop on a quick call with the hiring manager so we can get to know you better — and you can learn a little more about the role. 
• Follow-Up Call: Chat with the Team Lead to get a broader picture of StackCommerce.
• Technical Interview: We send over a quick exercise that challenges you to solve a problem in real time. Get a feel for what you’ll be doing on a daily basis!
• Remote-Team Interview: You’ll be meeting with 5-6 team members on a video call. This is your chance to ask questions and see who this role interacts with on a daily basis.
• Final Video Call: This is a great opportunity to get to know our COO or CEO over video. 
• Offer: We send over an offer and you (hopefully) accept! Welcome to Stack!

Benefits + Perks:

As a company, we have a lot to offer for the right candidate:

• Competitive Compensation Package: Equity, 401(k) & Health Insurance
• Dream Setup: MacBook + 27” Thunderbolt display with any bells and whistles you need
• Super Flex Time: Run errands as needed, just get your stuff done
• Unlimited Vacation: Take time to unwind
• Learning Budget: Dollars towards eLearning courses, eBooks, and more
• WFH Office: Home office stipend and internet dollars to set you up for success
• Events: Weekly happy hours, company trips, team bonding budgets, quarterly company “Hack Days”, monthly birthday celebrations, and team culture events (even while remote!)
• When We’re Back at the Office:
• Location: Our office is on the beach in Venice…take a jog to clear your mind!
• Free Food/Drinks: Stocked cabinets and fridge at your disposal 

Stack Highlights:

By the numbers...

• We’ve paid our publisher and merchant partners $150+ million and counting!
• We’ve been a profitable business from day 1.
• We work with 1k+ media publishers including Mashable, TMZ, CNN, NY Post, & others.
• We’ve been a ‘BuiltinLA Best Place to Work in LA’ for 2 years straight.
• We’re currently a fully-remote team with 110 teammates. Are you next?

StackCommerce is an equal-opportunity employer and all qualified applicants will receive equal consideration. If you’re passionate about your work, we’d love to hear from you!