Are you a NetSuite professional with an eagerness to join a team as a full time employee instead of a churn and burn consulting house? Are you looking to join a mission-driven company where your contribution will be immediately felt as a member of our Business Systems team? If so, read on and apply, we’d love to hear from you.

About Us:

ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Google, Instagram, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace. 

Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace, and the kind of mission, that appeals to you, we’d love to talk. 

Learn more by checking out our reviews on Glassdoor (they’re excellent). Together we can preserve neighborhood flavor, one restaurant at a time.

About the Position:

As a NetSuite Administrator, you will join our Business Systems team, acting both strategically and tactically. You’ll be a key cross functional contributor, managing NetSuite projects, implementing enhancements, reducing tech debt, troubleshooting, and making recommendations for improvements. 

This role can be located at HQ in Los Angeles or remote.

Specifically, you will:

• Use your NetSuite administration expertise to troubleshoot and enhance NetSuite SuiteBilling for our accounting team. 
• Execute solutions for new strategic projects while supporting incoming production requests.
• Collaborate with the Salesforce team on the critical integration between Salesforce and NetSuite.
• Train and support the accounting team on NetSuite navigation and best practices. 
• Administer security, users, flows, searches, pricebooks, items, forms, html layouts, and roles. 
• Project manage NetSuite system initiatives from inception to launch, providing requirements documentation, implementation, user testing support, and change management controls. 
• Create a comprehensive data dictionary of NetSuite attributes and act as a liaison and subject matter experts for our data and analytics team as they build out financial reporting. 
• Create reports, searches and dashboards for our accounting team. 
• Import data and ensure data integrity in our NetSuite instance. 
• Create a roadmap for NetSuite improvements, tech debt reduction and new areas of automation. 
• Collaborate cross functionally on quote to cash processes with our Data and Analytics, Operations, Restaurant Success and RevOps teams.
• Customize NetSuite where necessary to meet the requirements with an understanding of SuiteScript (actual development of Suitescript is a nice to have). 
• Document integration and process flows and conduct knowledge sharing sessions, providing clarity and recommendations on refining processes around business systems and subscription billing.

Nice to Have:

• Salesforce experience (strongly preferred)
• Dell Boomi experience
• Celigo experience
• Avalara experience 
• SuiteScript (preferred)

Within 1 Month You’ll:

• Complete the ChowNow onboarding camp to gain a deep understanding of our mission, customers, and business.
• Shadow each stakeholder department, gaining an understanding of the ChowNow business workflows, and our ecosystem of integrated applications.
• Learn the Salesforce to NetSuite quote to cash process, integrations, products, and price book set up.
• Begin attending regular prioritization and requirements meetings as part of the Business Systems team.
• Complete a deep dive review of our NetSuite implementation, its customizations, and end-to-end system flows.
• Conduct interviews with end users and publish a document of pain points to address and ideas for

Within 3 Months You’ll:

• Participate as an active team member by taking ownership of NetSuite support and enhancement requests in the Business Systems team bi-weekly sprints. 
• Gain a detailed understanding of the current state of NetSuite at ChowNow and create a prioritized backlog of requests in Jira. 
• Complete a deep dive of the current state of NetSuite, its integrations, data, and subscription billing processes at ChowNow. 
• Partner with the Data and Analytics team to create a data dictionary for financial reporting. 
• Create a project roadmap for NetSuite enhancements, integrations and business process support. 
• Document and demo a solution(s) you’ve developed to our bi-weekly sprints.

Within 6 Months You’ll:

• Become a trusted partner to the business by serving as a subject matter expert on NetSuite, subscription billing, the quote to cash process, and accounting data. 
• Contribute to the successful completion of financial reporting and become a subject matter expert in NetSuite data. 
• Lead the transition to ChowNow 2.0 pricing and subscription billing.
• Implement at least one strategic initiative which improves automation, operation efficiency, and/or data transparency. 

About Our Benefits:

• Competitive Salary
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience
• Rock solid medical, dental, and vision plans.
• Remote Work stipend 
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Industry Speakers Series.
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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