Prodege LLC
Prodege creates superior value for our members & partners by connecting engaging content w/rewards.
El Segundo, CA

Mid-Level Systems Administrator at Prodege LLC

| El Segundo
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A cutting-edge marketing and consumer insights platform, Prodege (pro-dé-gée) leverages its global audience of reward program members to power its business solutions. These innovative offerings enable leading brands and agencies to gather insights and market to their target audiences. Through deep consumer profiling, our partners can more effectively acquire new customers, boost engagement, increase revenue and drive brand loyalty and product adoption.
As an organization, we go the extra mile to "Create Rewarding Moments" every day for our partners, consumers, and team. Come join us today!
We are currently seeking a Mid-level Systems Administrator with 5 years of experience. This position requires excellent customer service skills on the phone, in person and in tickets. The qualified candidate must be service oriented and able to communicate with all levels of employees. The candidate should also be proactive and able to take the initiative to solve issues with little oversight, but also be a team player; willing to tackle projects on their own and as part of a group.
Responsibilities
    • Provide top notch IT support for all employees in multiple offices throughout the US, remote employees and international employees.
    • Maintain communication with employees, keeping them informed of issue resolution status for all IT related tickets by effectively communicating with users to diagnose and solve problems; follow-up and update users on any outstanding issues, ensure proper recording, documentations and closure of all issues.
    • Set up equipment for new hires, handle office moves, and complete employee exit tickets.
    • Track and maintain inventory of IT equipment in the office, including reimaging computers and making repairs; new hire equipment and exiting employee equipment.
    • Support all printers and copiers, as well as; video conference setups.
    • Maintain servers and other software and hardware peripherals.
    • Support IT requirements outside the normal business hours when needed.
    • Install, configure, upgrade, maintain and support desktop systems.
    • Set user access rights and permissions and create VPN accounts for users.
    • Troubleshoot technical issues and escalate complex problems to appropriate support teams for resolutions.
    • Perform repairs and replacements of software and hardware peripherals.
    • Provide assistance to other team members when requested or for ad hoc requests.
    • Maintain accurate documentation for system installations, configurations, upgrades and disaster recovery activities.
    • Maintain JIRA ServiceDesk including setup and design of workflows, queues, etc.
    • Manage Kaseya & Addigy remote management platforms.
    • Self-motivator with the ability to work independently.
    • May perform routine system administration activities such as adding/modifying/removing user access, installing upgrades and patches, maintaining spreadsheets, HW/SW ordering, etc.

Qualifications
  • Bachelor's of Science Degree or 5 years of equivalent Desktop/IT support experience
  • In depth working knowledge of Windows 10 Pro & Server 2016 - powershell scripting is a plus
  • Knowledge of Mac & iOS administration in a corporate environment
  • Experience in using a Help Desk based ticketing system; Jira preferred
  • Knowledge and experience working with Active Directory
  • Skilled in network troubleshooting - Cisco and Checkpoint experience is a plus
  • Ability to support Microsoft/Adobe and GoogleSuite applications
  • Ability to work in a fast-paced professional work environment
  • Must be customer service oriented, detail oriented and highly organized
  • Excellent verbal and written communication skills
  • Must have strong troubleshooting abilities and a desire for learning new technologies
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Where we are

Prodege is located in the heart of El Segundo with easy access to freeways, LAX, great restaurants, and the beautiful beaches of the South Bay!

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • Heap AnalyticsAnalytics
    • Full StoryAnalytics
    • Hot JarAnalytics
    • Google OptimizeAnalytics
    • FigmaDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • SendGridEmail
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What are Prodege LLC Perks + Benefits

Prodege LLC Benefits Overview

Prodege offers a variety of comprehensive and competitive health, dental & vision plans for our employees and their covered dependents to best meet their individual health care needs. We also offer on-site wellness programs that include free biometric screening as well as other health and wellness discounts.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Medical and Dependent Care FSA plans helps our employees with qualified out-of pocket expenses with pre-tax contributions up to the allowable annual IRS maximums. We also offer a Transit FSA plan.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
We offer pet insurance through Nationwide to cover our furry friends that many of our employees acquired during the pandemic!
Wellness Programs
Onsite Gym
Mental Health Benefits
We offer a free subscription to the Calm App as well as a company sponsored EAP.
Retirement & Stock Options Benefits
401(K)
We know how important saving for the future is and offer a comprehensive 401(k) plan.
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
You name it, we've got it (or we'll get it)!
Some Meals Provided
Prodege offers free, catered lunch (with a variety of options such as Kosher, vegan, vegetarian, Paleo and gluten free) and a fully stocked kitchen with an abundance of beverages and healthy snacks.
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Promote from within
Mentorship program
Online course subscriptions available

Additional Perks + Benefits

Competitions and team off-sites, remodeled office space, treadmill and bike desks, monthly birthday celebrations, anniversary and new hire celebrations, employee recognition programs, generous time off and much more! We also provide a quarterly charitable giving allowance to each employee so that they can donate to a charity of their choice.

An Insider's view of Prodege LLC

What's the biggest problem your team is solving?

The biggest problem that the Mobile QA team is working on is foreseeing the user edge cases. Our apps are constantly getting updated with new trendy features to keep users active. Some of these are hard to test in the QA environment. The best solution is to be an advanced user of the apps in real life to understand the customer logic at its best.

Alyona

QA API Test Engineer

How do you empower your team to be more creative?

Each member of the team provides a unique perspective from their previous experience that brings unique ideas. I capitalize on this diversity by empowering each member with what they’re good at & provide opportunities for them to come up with their own solutions. I always ask for their input since their perspective could be different from mine.

Jason

QA Manager

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