About NEXT Trucking:

Headquartered in “Silicon Beach” El Segundo, CA -- NEXT is a company driven by a commitment to providing world-class service to shippers and truckers alike. We’re on a mission to solve a trillion-dollar puzzle and offer painless freight.

Armed with experienced professionals from Amazon, Google, Facebook, Snap, and Salesforce, NEXT is seeking change agents who are excited to make a meaningful impact on an industry driving the U.S. economy. Forbes included us on its 2019 Next Billion-Dollar Startups list, and we’ve been recognized as one of Built in LA’s Best Small Companies to Work For and 50 Startups to Watch. NEXT is venture-backed by leaders such as Brookfield Ventures, GLP and Sequoia Capital.

We are passionate entrepreneurs, creative thinkers, and decision-makers who will transform the freight transportation industry with modern technology. We create delightful product experiences that enables freight to move effortlessly, solving complex problems for our shippers and carriers.  We collaborate with some of the best designers, engineers, and business partners to achieve our goals.

Are you NEXT?

About The Role:

We are in search of an IT Technician who can provide world-class technical support to our growing company.  You will work with entry-level employees to senior executives ensuring their experience working with technology is one that enhances their job. This hands-on professional will provide excellent troubleshooting, superior customer service, and valuable feedback on how to improve our processes (we want to hear YOUR ideas!).  If you have a knack for technology, enjoy helping others, and seek an opportunity for growth, apply today.

What You'll Do:

• Provide new hire support, prepare and Ship/provide computer equipment as requested
• Execute processes for terminated employees, including asset retrieval, account disablement, and all necessary security measures
• Inventory management, ensuring adequate computer supplies are on hand
• Endpoint deployment and security management using JAMF and Coronet
• SaaS application management, tracking license utilization and IT vendor agreements
• Improve speed to onboard and offboard employees through the use of SSO, SAML, and workflow automation tools
• Closely monitor ticket queue to provide quality assurance of tickets in progress. Responds to and resolves requests concerning systems operation within the established Service Level Agreement (SLA) for onsite and remote employees
• Proactively manage conference room technology
• Participate in directed projects
• Recommend changes to improve existing process
• Document IT processes and build user-facing knowledge base
• Document all end-user requests and interactions in the ticketing system
• Good organization and project management skills with attention to details

What You'll Have:

• Effective listening, organization, and time management skills
• Excellent verbal and written communication and presentation skills
• Excellent problem solving and troubleshooting skills
• Proven ability to maintain accuracy, and complete work in a timely manner
• Ability to work independently and focus on detail
• Experience with audio-visual equipment and management of presentations
• Ability to effectively coordinate multiple tasks/projects simultaneously
• Ability to interact with a variety of people while establishing/maintaining positive and effective working relationships
• Demonstrated ability to work collaboratively to seek solutions
• Ability to model professional behavior and instill this in others
• Ability to maintain confidentiality
• Able to lift at least 25 lbs and (move around, crawl under desks)
• Associates or Bachelors in IT/IS (or equivalent experience)
• SSO experience with Okta, Onelogin, or other IDP or SSO platform
• Endpoint management experience with Jamf, SCCM, or a similar platform
• Minimum 3 years of Helpdesk/IT experience preferred

What You'll Receive:

• * Competitive Hourly Rate

• * Bonuses based on growth and achievements

• * Medical, Dental and Vision Benefits available

• * Join a rapidly growing tech company at a very early stage