IT Support Technician
Anduril is a defense technology company, bringing Silicon Valley talent and funding to the defense sector. Our technology helps our customers solve their toughest challenges by enabling them to make better, more informed decisions in life-and-death situations. We’ve assembled a diverse team of experts in artificial intelligence, computer vision, sensor fusion, optics, and data analysis that are creating software and hardware solutions to radically evolve the capabilities of the United States and our allies. If you are passionate about solving problems that have real impact, come join Anduril and build the future of defense.
We are looking for a highly motivated individual to join Anduril Industries Information Technology Operations team. We are a small but passionate team that strive for an exceptional end user experience and a culture of excellence and continuous improvement.
WHAT YOU'LL DO
- You will be first line support for 400 employees both in house and remote
- You will be responsible for deploying, recovering, maintaining, and tracking of IT hardware
- You will provide excellent customer service and communication
- Travel to satellite offices as needed
REQUIRED QUALIFICATIONS
- High level experience supporting desktops, laptops, mobile devices, printers, VTC gear, and peripherals
- High level experience supporting Windows and macOS in a corporate environment (Linux a plus)
- High level experience supporting desktop software such as the Microsoft Office, Adobe, Jetbrains, and Matlab
- Experience with a ticketing system and managing a ticket queue
- Experience with user, group, and computer administration in Office 365
- Participates in after hours on-call support for computer, network, and phone issues
- Capable of lifting 25 pounds unassisted. Typical hardware includes desktop computers, monitors, and printers
Preferred Qualifications
- Experience supporting Zoom, Slack, Box, and Teams
- Experience with device management tools such as Jamf, Kace, and Intune.
- Experience with Cisco Meraki
- Understanding of ITIL framework and its application
- Familiarity with Government systems access (CAC)
- Must be able to obtain and hold a U.S. security clearance at the TS/SCI level
- U.S. Person status is required as this position needs to access export controlled data
Anduril is an equal-opportunity employer, and we encourage candidates from all backgrounds to apply. If you are someone passionate to work on problems that matter, we’d love to hear from you!