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IT Support Technician

| Greater LA Area

What you’ll do:

WITHIN is looking for an IT Support Technician to help with the day-to-day IT operations of our quickly-growing company. As an IT Support Technician, you’ll be primarily focused on the general health and maintenance of around 50 Macs and PCs, along with their associated peripherals.

The ideal candidate:

  • Seeks out challenges and is comfortable with the unknown
  • Thrives in fast-paced, innovative, creative environments
  • Expert communicator and collaborates well with others
  • Takes initiative to solve tough problems
  • Is highly organized
  • Is passionate about revolutionizing storytelling through virtual reality
  • Behaves professionally in all circumstances
  • Most importantly, has a desire to grow and learn

The impact you’ll make:

  • Troubleshooting hardware and software problems in a variety of contexts
  • Setting up and tearing down workstations
  • Regular maintenance of shared “demo” rooms, video conference rooms, employee workstations, etc.
  • Assembly of shippable equipment kits
  • Traveling to, and assisting with, off-site events
  • Responding to co-worker’s technical questions
  • Maintenance of equipment stock room and off-site storage rooms
  • Following instructions and accomplishing tasks as directed by the IT Lead and other managers

What you’ll need to be successful:

  • High School diploma or equivalent
  • 2+ years of IT-related job experience
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills with a strong customer-service focus
  • Familiarity with computer components must have built a working PC from parts
  • Familiarity with both Windows 10 and MacOS
  • Understanding of basic networking concepts must be able to configure wireless routers
  • Must be able to lift 50 lbs, bend, stretch, and stand for extended periods of time
  • Flexibility to work overtime as needed

Bonus Points for:

  • Interest in, or experience with, the following topics:
    • Linux
    • Scripting (.bat and .sh)
    • Advanced networking (firewalls, routing, VPNs)
    • Cloud computing (AWS)
    • Windows ADs/DCs
    • Jamf
  • Android and iOS experience
  • Oculus Rift and HTC Vive experience
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Technology we use

  • Engineering
  • Product
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • UnityLanguages
    • Google AnalyticsAnalytics
    • AsanaManagement
    • JIRAManagement

Location

WITHIN is based in Los Angeles, California near the beautiful downtown Culver City area. Conveniently located steps from the city's top restaurants.

What are WITHIN Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
100% coverage for employees, 50% coverage for their dependents.
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
We work with Helpr to support our working parents by paying a portion of their premium.
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
3 weeks of vacation for your first two years. After 2 years, you will earn 4 weeks.
Paid Holidays
We provide up to 14 paid holidays.
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
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