Who we are

Albert is a new type of financial service that uses powerful technology to automate your finances, with a team of human experts to guide you. Albert saves and invests automatically for you, helps you avoid overdrafts, finds savings you’re missing, identifies bills you’re overpaying, and much more. Text Albert a financial question, and we’ll not only offer guidance; we’ll help you make it happen.

We’re an LA-based startup with a proven business model, backed by top-tier institutional investors, with over 8 million users who have trusted Albert to help them achieve their financial goals. We’re on a mission to improve the financial lives of millions of people with a beautifully-designed, simple product, and we’re looking for thoughtful, talented people to join us on our journey.

About the role

As an IT Support Specialist, you will be a key part of ensuring that Albert employees have the support needed in the day to day use of technology around the office. You will answer questions and resolve office and technical issues through our IT ticketing system with a customer centric mindset. The individual will effectively multitask and manage priorities in a fast-paced setting. Strong background in troubleshooting and customer service, as well as excellent communication skills are necessary. This role is based out of our LA office.

Things you're good at

• Organization: The ability to perform at a high caliber and in compliance with Industry Best Practices and Procedures on individual assignments/projects as well as on team assignments/projects.
• Teamwork: At Albert, one of the underpinnings of our culture is being empathetic. We care about our customers’ financial wellness, we care about the health of our business, and we treat each other with kindness and respect every day.
• Customer service driven: As the face of IT at Albert you will be laser focused on providing excellent IT support to all team members.

Responsibilities

• Provide exceptional customer service and communicate clearly to end user and peers
• Timely and accurate troubleshooting for hardware and software issues for all Albert employees both remotely and in person
• Manage the IT Helpdesk ticket queue: Create, prioritize and organize inbound tickets for all IT related issues
• Hardware/computer provisioning and de-provisioning
• Upkeep and troubleshoot of in office IT systems including our network stack, conference room hardware, printing, etc.
• Onboard/offboard and provide IT training to new employees
• After hours, holiday, and weekend support as scheduled in advance

Requirements

• BS in Computer Engineering or related field
• Strong attention to detail
• Experience working in an all SaaS IT environment required
• G-Suite/Slack/Zoom/ experience preferred
• Expert level MacOS troubleshooting a must
• JAMF experience a plus
• Okta experience a plus
• Knowledge of basic networking principles, WiFi, LAN, VPNs etc.
• Knowledge of information security best practices

Benefits

• Competitive salary and meaningful equity
• Health, vision and dental insurance
• Meals provided
• Monthly wellness stipend
• 401k match

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