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IT Support Specialist

| Santa Monica
About the IT Support Specialist @ Headspace:
Headspace is looking for an energetic and task-oriented IT Support Specialist to join our Corporate IT team! Under the direct supervision of the Director of Corp. IT, the IT Support Specialist role will serve as front-line user support for all Headspace employees, and will also take lead on Audio/Visual setup, support, and troubleshooting. This is an outstanding opportunity for individuals eager to jump-start their career in a fast-paced IT environment and are excited to contribute to the Headspace mission!

How your skills and passion will come alive at Headspace:

  • This IT Support Specialist will be on the front lines, supporting our users in all aspects of technology
  • Focus on support of Mac workstations and the A/V systems present in our Santa Monica headquarters (95% Mac/5% Windows)
  • Provide A/V support/troubleshooting, especially with telepresence systems including, TVs, projection, wireless mics, live-streaming, video conferencing, etc. (Cisco WebEx preferred)
  • Maintain accounts and groups within G-Suite/Google administration
  • Provide white glove support for executive level users
  • Use quick-thinking, problem-solving skills to troubleshoot issues with Macs, PCs, and iOS devices
  • Deliver top-notch and timely customer service
  • Be a highly flexible multitasker able to occasionally work non-standard hours (occasional travel may be required to assist with event A/V setup, etc.)

What you’ve accomplished:

  • 1-3 years of experience working with Mac OS X
  • 1-3 years supporting G-Suite as an admin
  • 1-3 years of experience working with iOS and Android
  • 1-3 years of experience working in a customer service setting
  • 1-3 years of experience troubleshooting A/V systems (conference rooms, presentation spaces, etc.)

How to get started: If you’re excited by the idea of seeing yourself in this role at Headspace, please apply with your CV and a cover letter that best expresses your interest and unique qualifications.

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • SwiftLanguages
    • MicroservicesLanguages
    • TypescriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MySQLDatabases

Location

Headspace is located in the heart of Santa Monica on Michigan and Cloverfield. Bergamont train station is right behind our office.

What are Headspace Perks + Benefits

Headspace Benefits Overview

Unlimited Time Off
Lifetime Headspace Subscription
$500/year learning and development budget
$75 gym stipend
Daily catered lunch and fully stocked fridge
Parking
Full Medical, Dental, Vision Coverage
Voluntary Coverage
Basic Life AD&D
Flexible Spending Account
401k
Commuter Benefit

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
$75 gym stipend each month
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Unlimited Paid Time Off Poilicy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
$500 Conference budget
Tuition Reimbursement
Diversity Program

Additional Perks + Benefits

Quarterly Hackathons. Optional group meditations daily. Competitive salaries. Unlimited PTO. Daily catered lunch.

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