IT Support Specialist

| Santa Monica
About the IT Support Specialist @ Headspace:
Headspace is looking for an energetic and task-oriented IT Support Specialist to join our Corporate IT team! Under the direct supervision of the Director of Corp. IT, the IT Support Specialist role will serve as front-line user support for all Headspace employees, and will also take lead on Audio/Visual setup, support, and troubleshooting. This is an outstanding opportunity for individuals eager to jump-start their career in a fast-paced IT environment and are excited to contribute to the Headspace mission!

How your skills and passion will come alive at Headspace:

  • This IT Support Specialist will be on the front lines, supporting our users in all aspects of technology
  • Focus on support of Mac workstations and the A/V systems present in our Santa Monica headquarters (95% Mac/5% Windows)
  • Provide A/V support/troubleshooting, especially with telepresence systems including, TVs, projection, wireless mics, live-streaming, video conferencing, etc. (Cisco WebEx preferred)
  • Maintain accounts and groups within G-Suite/Google administration
  • Provide white glove support for executive level users
  • Use quick-thinking, problem-solving skills to troubleshoot issues with Macs, PCs, and iOS devices
  • Deliver top-notch and timely customer service
  • Be a highly flexible multitasker able to occasionally work non-standard hours (occasional travel may be required to assist with event A/V setup, etc.)

What you’ve accomplished:

  • 1-3 years of experience working with Mac OS X
  • 1-3 years supporting G-Suite as an admin
  • 1-3 years of experience working with iOS and Android
  • 1-3 years of experience working in a customer service setting
  • 1-3 years of experience troubleshooting A/V systems (conference rooms, presentation spaces, etc.)

How to get started: If you’re excited by the idea of seeing yourself in this role at Headspace, please apply with your CV and a cover letter that best expresses your interest and unique qualifications.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • MicroservicesLanguages
    • TypescriptLanguages
    • Node.jsFrameworks
    • MySQLDatabases

Location

2415 Michigan Ave, Santa Monica, CA 90404
2415 Michigan Ave, Santa Monica, CA 90404

What are Headspace Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Daily Meals Provided

Additional Perks + Benefits

Free gym membership. Optional group meditations daily. Competitive salaries. Parental leave.

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