About the IT Support Specialist @ Headspace:

Headspace is looking for an energetic and task-oriented IT Support Specialist to join our Corporate IT team! Under the direct supervision of the Director of Corp. IT, the IT Support Specialist role will serve as front-line user support for all Headspace employees, and will also take lead on Audio/Visual setup, support, and troubleshooting. This is an outstanding opportunity for individuals eager to jump-start their career in a fast-paced IT environment and are excited to contribute to the Headspace mission!

How your skills and passion will come alive at Headspace:

• This IT Support Specialist will be on the front lines, supporting our users in all aspects of technology
• Focus on support of Mac workstations and the A/V systems present in our Santa Monica headquarters (95% Mac/5% Windows)
• Provide A/V support/troubleshooting, especially with telepresence systems including, TVs, projection, wireless mics, live-streaming, video conferencing, etc. (Cisco WebEx preferred)
• Maintain accounts and groups within G-Suite/Google administration
• Provide white glove support for executive level users
• Use quick-thinking, problem-solving skills to troubleshoot issues with Macs, PCs, and iOS devices
• Deliver top-notch and timely customer service
• Be a highly flexible multitasker able to occasionally work non-standard hours (occasional travel may be required to assist with event A/V setup, etc.)

What you’ve accomplished:

• 1-3 years of experience working with Mac OS X
• 1-3 years supporting G-Suite as an admin
• 1-3 years of experience working with iOS and Android
• 1-3 years of experience working in a customer service setting
• 1-3 years of experience troubleshooting A/V systems (conference rooms, presentation spaces, etc.)

How to get started: If you’re excited by the idea of seeing yourself in this role at Headspace, please apply with your CV and a cover letter that best expresses your interest and unique qualifications.