IT Support Intern at Neustar

| Greater LA Area
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Neustar is an information services and technology company and a leader in identity resolution providing the data and technology that enables trusted connections between companies and people at the moments that matter most. More information is available at https://www.home.neustar.

Job Requisition:

R-2981 IT Support Intern (Open)

Primary Location:

LOS ANGELES

Job Description:

Neustar is looking for a customer service oriented individual who learns quickly, thrives in a fast-paced environment, and stays current with the latest technologies to be part of our Internal Help Desk Team. Providing both onsite and remote support for users and hardware within our organization. 

Responsibilities for this position include, but are not limited to:

  • Providing support for Executive Staff, having flexible hours to accommodate executive staff as needed.
  • Providing day-to-day support for end user requests related to desktop software/hardware, telecom, and video conferencing. 
  • Assisting with on-site meeting room audio/visual equipment, VTC, projection and lighting equipment, web streaming, audio bridge, data and networking, power distribution, and any other support as required.
  • Computer/phone desktop setup, computer data migrations, software deployment, overseeing equipment inventory for location and system/hardware testing. 
  • Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner.
  • Responding to ticketing system for receiving and tracking requests for service and support. Consult with Help Desk, Telecomm, A/V support, Corporate Networks and/or Facilities when requests are out of scope.

Active Directory administration to include but not limited to account and group creation/management.

Requirements:

  • Pass extended background check.
  • Present a professional demeanor and be comfortable working with people from all levels of the organization, including the CEO and Sr. Vice Presidents
  • Ability to work a flexible schedule, which may include after hours and weekend support.
  • Strong written and verbal communication and customer service skills.
  • Strong troubleshooting and problem–solving skills.
  • Self-motivated; work well independently and with a team.
  • Flexible with change, work well under pressure and in a fast-paced environment.
  • Ability to identify, research, and resolve technical problems. 
  • Solid technical background that includes, but is not limited to: Active Directory: user & group administration; Windows & Mac OS computer hardware and software (Microsoft Office, WebEx, others); printers; telecomm devices; video conferencing and projection systems; web streaming; and networking.
  • Basic knowledge of A/V integration and installation.
  • 1+ years minimum working experience. Bachelors Degree desirable.

Neustar does not accept unsolicited resumes from external firms or agencies. Neustar will not be responsible for placement fees associated with unsolicited resumes.

DIVERSITY

Diversity, inclusion and teamwork are second nature to Neustar; and these values permeate our entire business structure. Neustar is committed to creating an environment where a wide spectrum of opinions and beliefs are actively sought, listened to and respected. Further, our talented workforce draws from the many geographic areas and markets in which Neustar operates worldwide, which represents a distinct competitive advantage. The rich and varied personal and professional backgrounds of our employees make Neustar a dynamic and rewarding company at which to build a career. We invite you to join us.

EOE of Minorities/Females/Vets/Disability

Neustar, Inc. considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or status as a Vietnam-era or special disabled veteran in accordance with federal law and other state and local requirements. Neustar, Inc., complies with applicable state and local laws prohibiting discrimination in employment and provides reasonable accommodation to qualified individuals with disabilities in accordance with the American with Disabilities Act (ADA) and applicable state and local laws.

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • HadoopFrameworks
    • AccessDatabases
    • HiveDatabases
    • MySQLDatabases
    • TeradataDatabases

Location

Our office is located in between Westwood and West LA. We are steps away from the 405 freeway and just 15 minutes from the beach!

An Insider's view of Neustar

What’s the vibe like in the office?

After our complete office rebuild, Neustar has a collaborative space for all our teams and the organizational support for a spirited work environment. Our Events team is focused on maintaining a fun vibe in a demanding industry. Working here means being challenged to deliver marketing intelligence and capabilities to the world’s leading brands.

Marc

VP Consulting Services

What's the biggest problem your team is solving?

Our team is currently solving the problem of ingesting copious amounts of data and deriving features automatically. We combine analytical thinking and high performance computing in order to wrangle data and deliver high quality features for the modeling team.

Rahul

Senior Data Engineer

What makes someone successful on your team?

Someone is successful when they are collaborative, accountable, and consistently keeps the customer in mind. They seek to deepen their knowledge and expand their expertise while keeping their ego in check. They solve challenges by working cross-functionally and hold themselves to a high standard. Our team thrives when we uphold these common values.

Chris

Manager Consulting Services

What are Neustar Perks + Benefits

Neustar Benefits Overview

Neustar provides a host of advantages for its employees. Our benefits, culture, and focus on continual personal improvement and professional advancement are just some of the reasons we’re continually recognized as one of the best places to work

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Backup child care assistance.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Continuing Education stipend
Online course subscriptions available
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