IT Support Engineer
Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.
The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.
Sidecar Health has raised more than $175M from top-tier investors. The company is currently valued at over $1B—and growing quickly. Our membership has increased sharply in the two short years we’ve been on the market, and we’re poised for rapid growth over the coming year.
If you want to use your talents to transform healthcare in the United States, come join us!
Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.
The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.
Sidecar Health has raised more than $175M from top-tier investors. The company is currently valued at over $1B—and growing quickly. Our membership has increased sharply in the two short years we’ve been on the market, and we’re poised for rapid growth over the coming year.
If you want to use your talents to transform healthcare in the United States, come join us!
What You'll Do
- Work closely with the information security team to protect Sidecar Health and its members from cyber threats
- Support the IT helpdesk and respond to tickets; Take ownership of user issues, follow up, and communicate progress in a timely manner.
- Administration of user accounts (complete lifecycle)
- Configure and issue equipment for onboarding employees using mobile device management for zero touch deployment
- Track inventory; manage an accurate asset management system
- Ensure security software (antivirus, DLP, software agents, etc.) run properly to continuously protect the endpoints
- Patch systems to meet SLA requirements and provide metrics
- Provide IT support for call center staff
- Support the buildout and maintenance of office networking infrastructure
*The position will initially be remote but due to the user support aspects of the role, it will transition to onsite.
What You'll Bring
- 5+ years of experience in an IT support role
- MacOS experience
- Experience using endpoint management and security tools
- Office 365 or Google Enterprise experience
- Experience using a collaborative tool and ticketing system (e.g., Jira, Confluence, etc.)
- User account and access management experience
- Understanding of networking technologies including wireless
- Working knowledge of Microsoft Office 365
- Understanding of Active Directory and AD Architecture
- Single sign-on experience
- Excellent analytical and technical skills
- Effective communicator with both technical and non-technical team members.
- Ability to manage time and prioritize tasks.
Nice to Have
- Mobile device management experience
- Single sign-on experience
- Windows server, Active Directory, and Group Policy experience
- Wireless management experience, e.g. Meraki or Ruckus
- IT, security, or related vendor certification, e.g., ITIL, A+, or Security+
What You'll Get
- Competitive salary, bonus opportunity, and equity package
- Comprehensive Medical, Dental, and Vision benefits
- A 401k retirement plan
- Paid vacation and company holidays
- Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.
Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.