IT Support Engineer

| Orange County
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Viant’s culture is a unique combination of strong leadership, ambition, collaboration, and fun, with incredible growth opportunities for our employees! We offer a fast-paced work environment, with a strong focus on employee engagement, recognition, and development. With a commitment to innovation from the top down, Viant continues to remain ahead of the curve in the rapidly changing ad tech marketplace. 

About the Role:

The IT Support Engineer is a critical component of the Corporate IT team. As a member of the team, responsibilities will include answering email and phone calls detailing issues reported by clients regarding specific application and/or hardware related requests. 

Responsibilities:

  • Isolate problems, determine cause and take action steps necessary to resolve the problem.
  • Verify with customer the effectiveness of corrective actions to ensure problem is resolved.
  • Provide escalation support for other members of the Corporate IT Team.
  • Work directly with other IT teams to understand end user needs for new applications and systems.
  • Identify and communicate common end user computing problems.
  • Assist project teams with hardware and software rollouts as needed.
  • Stay informed about specific application and system changes that are being made while working with appropriate application and technology teams.
  • Route accurate and detailed descriptions of unresolved problems to the appropriate support personnel.
  • Assist corporate office computer users through technical support as needed.
  • Coordinate with customer and vendor in the servicing of malfunctioning hardware.
  • Maintain record of work performed and prepare activity report as requested.
  • Establish and maintain effective working relationships with all IT staff, vendors, customers and management.
  • Setup new hires
  • Provide support for tradeshows, conferences and meetings
  • Assist with moves and deployment of IT equipment

Qualifications:

  • Excellent command of the English language (written and verbal)
  • Solid understanding of corporate desktop-computing environment including hardware, software, telecommunications, operating systems and utilities.
  • Ability to present ideas in user-friendly language to both technical and non-technical end-users.
  • Ability to teach users how to use software.
  • Awesome customer service skills
  • Strong organizational skills and detail-oriented work ethic
  • Associate's degree or equivalent related experience required. Certifications: MCP or MCSE, CompTIA A+
  • 3+ years of related technical support experience.
  • Experience in supporting local and remote offices via remote connection.
  • Microsoft Client Products: Windows 10, Office 2016 (Mac/PC),
  • Microsoft Management Products: MS Server 2008r2 - 2019, Active Directory, Office 365, Microsoft Exchange, Windows Deployment Services
  • Apple Products – MacOS, iOS
  • Working knowledge of the following products is a plus: Google G-Suite, Slack, RingCentral, Okta, Jamf, Atlassian Suite, Teamviewer, Airtame, Sentinel One, Dropbox

Benefits:

  • Competitive Salary and Bonuses
  • Paid benefits for the employees:
  • Medical, Dental, Vision, LTD, Life insurance/AD&D
  • Paid parental leave
  • 401k
  • Summer “Work from Anywhere” Fridays
  • Health and Wellness programs
  • Employee discounts – e.g. gym memberships, wireless plans, entertainment tickets
  • Fully stocked kitchen
  • Casual Office Atmosphere
  • Commuter Benefits Program
  • Ongoing Education & Training
  • Company Sponsored Events & Team Building Experiences

About Viant:

Viant is transforming the world of omnichannel, programmatic media buying and advanced data analytics with a wide range of technologies leveraging artificial intelligence and machine learning to advance digital advertising effectiveness.

 

Viant designs and develops cloud-based software systems for automated routine analyses to identify hidden insights and high-value opportunities. We capture and analyze data about demand patterns, product preferences, and content consumption behaviors to improve customer retention and loyalty. Viant is continually optimizing how we measure that experience to determine how and where our clients should advertise and sell their products. Viant aims at uncovering revenue opportunities hidden in customer data and recommends where clients should focus marketing experiments to provide high-impact business breakthroughs faster. Viant’s vision is to improve advertising effectiveness by driving real business outcomes while transforming enterprise data into actionable natural language insights for business leaders.

 

In 2017, Viant acquired Adelphic Inc., a programmatic demand side platform company. Adelphic provides an omnichannel programmatic software solution for agencies, brands and other large media buyers to make meaningful engagements with consumers across today’s fragmented media market. For more information visit us at www.viantinc.com.

 

#LI-NS1

Viant is proud to be an equal opportunity employer. To provide equal employment and advancement opportunities to all individuals, employment decisions at Viant are based on merit, qualifications, and abilities. We do not discriminate in employment opportunities or practices on the basis of race; color; religion (includes religious beliefs, observance or practice, religious dress or grooming practices); creed; sex; sexual orientation; gender; gender identity or expression; transgender status; pregnancy, childbirth or related condition (including breastfeeding); marital status; national origin; citizenship; military status, veteran status; ancestry, age; physical or mental disability; medical condition (includes cancer or a record or history of cancer), genetic characteristics; or any other characteristic protected by applicable federal, state, or local laws, and Viant prohibits harassment based on any such protected basis or characteristics.

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Location

We're located in a beautiful, new open office next to many eateries with easy access to the 405 freeway.

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