About NEXT Trucking:

Headquartered in “Silicon Beach” El Segundo, CA, NEXT is a company driven by a commitment to providing world-class service to shippers and truckers alike. We’re on a mission to solve a trillion-dollar puzzle and offer painless freight.

Armed with experienced professionals from Amazon, Google, Facebook, Snap, and Salesforce, NEXT is seeking change agents who are excited to make a meaningful impact on an industry driving the U.S. economy. Forbes included us on its 2019 Next Billion-Dollar Startups list, and we’ve been recognized as one of Built in LA’s Best Small Companies to Work For and 50 Startups to Watch. NEXT is venture-backed by leaders such as Brookfield Ventures, GLP and Sequoia Capital.

We are passionate entrepreneurs, creative thinkers, and decision-makers who will transform the freight transportation industry with modern technology. We create delightful product experiences that enables freight to move effortlessly, solving complex problems for our shippers and carriers. We collaborate with some of the best designers, engineers, and business partners to achieve our goals.

Are you NEXT?

About The Role

We are in search of an IT Specialist who can provide world-class technical support to our growing company. You will work with entry level employees to senior executives ensuring their experience working with technology is one which enhances their job. This hands-on professional will provide excellent troubleshooting, superior customer service, and valuable feedback on how to improve our processes (we want to hear YOUR ideas!). If you have a knack for technology, enjoy helping others, and seek an opportunity for growth, apply today.

This role is located in our El Segundo headquarters. 

What You’ll Do:

• Provide new hire support, prepare and deliver computer equipment as requested
• Execute processes for terminated employees, including asset retrieval, account disablement, and all necessary security measures
• Printer and print server setup and support
• Inventory management, ensuring adequate computer supplies are on hand
• Closely monitor ticket queue to provide quality assurance of tickets in progress. Responds to and resolves requests concerning systems operation within established Service Level Agreement (SLA)
• Proactively manage conference room technology
• Participate in directed projects
• Recommend changes to improve existing process
• Document IT processes and build user facing knowledge base
• Document all end-user requests and interactions in the ticketing system.
• Good organization and project management skills with attention to details
• Maintain a flexible approach to work schedule with early starts and late finishes (for example, 8am - 5pm, 9am - 6pm, 10am - 7pm, limited weekend work) as rotating patterns, subject to business requirements

What You’ll Have:

• Effective listening, organization, and time management skills
• Excellent verbal and written communication and presentation skills
• Excellent problem solving and troubleshooting skills
• Proven ability to maintain accuracy, and complete work in a timely manner
• Ability to work independently and focus on detail
• Experience with audio-visual equipment and management of presentations
• Ability to effectively coordinate multiple tasks/projects simultaneously
• Ability to interact with a variety of people while establishing/maintaining positive and effective working relationships
• Demonstrated ability to work collaboratively to seek solutions
• Ability to model professional behavior and instill this in others
• Ability to maintain confidentiality
• Able to lift at least 25 lbs and (move around, crawl under desks)
• Associates or Bachelors in IT/IS (or equivalent experience)
• Minimum 2 years of Helpdesk/IT experience preferred
• Minimum 1 year of Customer Service experience preferred

 What You’ll Receive:

• Competitive Base Salary + Equity

• Full Medical, Dental and Vision Benefits

• 401K w/ company match

• Vacation and Holidays

• Fun perks: open office, dog-friendly, unlimited snacks, and monthly catered lunches!

• Join a rapidly growing technology company disrupting the trucking industry