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IT Specialist

| Culver City
The Role:
Help turn snacking into a science at one of the most exciting food tech startups in LA! At SnackNation, we take snacking seriously. We’ve partnered with the hottest emerging CPG brands to bring healthier snacks to everyone. We fuel companies like Microsoft, MailChimp, NFL and Disney Imagineering to help increase their teams’ productivity and increase engagement through snacking.
Information Technology at SnackNation helps us succeed by ensuring our computing infrastructure is top notch so every team member is more efficient. You will work on projects that improve our existing technology and help us prepare for the future. You’ll work closely with each team and our vendors for maintenance and projects that support our business process and needs.
Who are we?
At SnackNation, our mission is to help consumers discover healthy alternatives and inspire conscious eating decisions. We’re building a data and insights platform that knows what you should eat, and when you should eat it. We help the clean, emerging snack brands we partner with, understand their consumer base with rapid and relevant feedback. To see our vision thru, our engineers are responsible for aggregating millions of consumer data points to build world-class predictive systems, consumer trends systems, recommendation engines and more!

What You'll Do:

  • Respond and resolve all IT Help Desk tickets that come in, within SLA times, and maintaining industry leading standards of customer support.
  • Manage the network and telecom system onsite as well as the vendor relationships for all of our IT systems.
  • Purchase and setup all IT equipment needed for future growth as well as manage the existing laptop fleet.
  • Update budgets and help negotiate current and future vendor contracts to make sure resources are being put to their best use.
  • Future proof our technology so as we grow all of our IT needs will be met.

Who You Are:

  • Experienced in working on a help desk or service desk and have worked closely with server, network, and telecom admins on projects.
  • Have supported Apple MacBook's Wi-Fi networks, and printing in a 150+ employee environment.
  • Administered user access and accounts to internal systems like GSuite, JIRA, Slack, etc.
  • Enjoy working on a wide range of problems with a diverse set of team members, vendors, and like getting hands on with projects.
  • Are organized, self-motivated, and able to work independently to take projects to completion while also utilizing the best mix of vendors and personal skills to maximize value to the business.
  • Seek perpetual growth.
  • Drive best practices in Information Technology and Data Security.

Projects You'll Work On:

  • Automating help desk ticket resolution and knowledge base documentation.
  • Working with our vendors to lower cost for software licensing, laptop purchases, network equipment leasing, and telecom fees.
  • Help us improve our collaboration through improving use of tools like Slack, JIRA, GSuite while also taking point on training.
  • Prepare our IT infrastructure for future growth of our employee count in the many hundreds and thousands while supporting remote offices.

About SnackNation
We exist to inspire more conscious food decisions by connecting healthier brands with engaged consumers through a smart marketplace. SnackNation cares about making a positive impact on the world, with a wellness-minded culture and values.
We look for people who aren't afraid to be themselves. Because that's our vibe. Whether it's health or sales goals, our mantra is Better Every Day. In fact, we offer meditation, yoga and bootcamp during work hours, not after. For every sale, we donate to Feeding America. We’ve donated more than THREE MILLION meals to food banks all across America!
Since launching in 2014, we’ve grown tremendously. In fact, SnackNation was just ranked #24 on Inc 5000’s 2018 list and the 2nd fastest growing company in LA! SnackNation also has the backing of VC firms like 3L Capital and have received press accolades in INC, Great Place to Work, Forbes. See here for more press mentions.

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Technology we use

  • Engineering
    • PythonLanguages
    • RubyLanguages
    • Node.jsFrameworks

Location

SnackNation is situated conveniently in the middle of the trendy Hayden Tract, near the metro line stop and minutes from downtown Culver City.

An Insider's view of SNACKNATION

What’s the vibe like in the office?

The office vibe is high energy and collaborative; It is a really hard-working group of people who love to support each other. When someone gets to their goal, they hit the gong and the whole office cheers for them. We also find time to enjoy the perks in the office - unwinding in the meditation room or participating in our snack tasting panel.

Annie

Member Success Manager

How do you collaborate with other teams in the company?

As a Sr. Data Analyst, I work with almost every team in the organization helping them make sense of their data, identify key insights, and standardize reporting. It’s incredibly rewarding getting to work in such a cross-functional role that sees how data impacts every department.

Rick

Senior Data Analyst

How has your career grown since starting at the company?

Since joining this company, I've been immersed in the complex, thrilling, and ever-changing world of eCommerce. The B2C arm of our company is small, mighty, and growing rapidly. It's fun being along for the ride, and invaluable. I'm now sure I'll devote my career to eCommerce, and my career path was illuminated by my experience here at SnackNation.

Ari

eCommerce + Products Specialist

How has your career grown since starting at the company?

Most importantly, SnackNation has taught me that career growth goes hand in hand with personal growth. Since working here, I've changed my eating habits, sleeping schedule, improved the way I manage my finances and pushed my physical limits to the next level by doing a few 100 mile bike rides. All with the help and willingness from my coworkers.

Byron

Senior Account Executive

What are SNACKNATION Perks + Benefits

Health Insurance & Wellness Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs

Additional Perks + Benefits

From in-office yoga to snack tastings to walking your neighbor's pup around the block, we offer plenty of ways to take a break during the work day. One of our core values is 'Health Above All Else' and we do our very best to support physical, mental & spiritual health for our team with an array of benefits.

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