IT Manager at ringDNA

| Greater LA Area
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Responsibilities:

  • Create, update, and enhance IT procedures and policies, plan and execute preventative maintenance activities and initiatives
  • Plan, develop and oversee all network operations including administration of routers, firewalls, network switches/hubs, servers, voice switching and other IT related equipment/technologies
  • Effectively communicate information systems status, issues and recommendations for change to stakeholders
  • Build relationships with staff and business partners to ensure systems’ operational efficiency and stability
  • Proactive/informed troubleshooting for all employee and department IT related issues: including servers, desktops, software and peripheral devices
  • Oversee and track cybersecurity and related training for all staff/end users
  • Collaborate with HR to help facilitate the onboarding/offboarding process of new co-workers, including equipment provisioning and software/tool installation and access
  • Take ownership of Google G Suite administration
  • Manage all IT-related vendor relationships as well as liaising with our external compliance auditor
  • Support the Sales and Success teams with responding to InfoSec inquiries and questionnaires
  • Use tact, discretion, and excellent communication to oversee projects from beginning to end
  • Prepare reports for senior management

Qualifications:

  • 5+ years experience in IT support, ideally within a SaaS or technology startup environment
  • Experience developing and maintaining IT standard operating procedures and playbooks
  • Background in cybersecurity best practices is ideal, including but not limited to intrusion detection, disaster recovery, and familiarity with SOC 2 Type II and HIPAA audit and compliance.
  • Background in networking administration and troubleshooting is recommended
  • Experience in Google G Suite Enterprise Edition is required, including exposure deploying workstations, emails, software/tools for new employees
  • Experience in managing Okta directories and integration with various SaaS platforms is ideal
  • Experience managing SAML/oAuth or similar authorization or password management tools is ideal
  • Familiarity in a Mac OS based environment
  • Results-oriented and customer-focused
  • Able to drive and manage change
  • Strong organizational and project management skills
  • Strong interpersonal skills and ability to adapt in a complex and changing environment
  • Work with detailed technical information and hands-on technical experience
  • Experience working in cross team environments specifically with Engineering

Who We Are: 

ringDNA is a sales enablement platform that helps businesses scale growth through AI. The leading choice for Salesforce customers like Amazon Web Services, Twilio, Hewlett Packard Enterprise and Autodesk, ringDNA offers a complete solution for sales engagement, sales playbook execution, performance insight, conversation intelligence and much more. Backed by Goldman Sachs, Bryant Stibel and Palisades Growth Capital, ringDNA was named one of the "Best Places to Work" by BuiltinLA and Comparably, and "One of The Best Privately Owned Companies in America" by Entrepreneur magazine. For more information visit www.ringdna.com or follow us on Twitter at @ringDNA.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Backbone.jsFrameworks
    • PlayFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • GainsightPXAnalytics
    • AmplifyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • ZeplinManagement

Location

Located in the heart of Sherman Oaks, ringDNA’s modern office provides easy access to great food and fun activities right outside our front door.

An Insider's view of ringDNA

How do you collaborate with other teams in the company?

As an engineer on the platform team, it’s vital I know what teams are doing and what’s important to them. I listen to support stand-ups for customer updates and talk regularly to sales/marketing to see what is driving the needle or creating roadblocks. Being proactive helps ensure everyone feels comfortable coming to me with questions or issues.

Tracy

Software Engineer

What makes someone successful on your team?

Grit. Put in the work necessary for the desired outcome. Transparency. Be ok with it and embrace it. We track every activity and outcome, and everyone knows what’s working and what isn’t. Coach-ability. The good and bad being available allows us all to improve. Finally, collaboration. There are no silos for teams. We work hard together to win.

John

Enterprise Account Executive

What are ringDNA Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
fun committee
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Free on-site garage parking.
Relocation Assistance
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
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