IT Manager, Technical Service and Support at sweetgreen

| Greater LA Area
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sweetgreen is seeking a Manger of Technical Service and Support to join a group of dynamic and innovative technologists to maintain and manage the restaurant technology experience driven by a mission to inspire heathier community by connecting people to real food. Are you a customer obsessed hospitality technologist driven by detail thinking and systems thinking? This is an opportunity to be considered. 

Purpose of Position: Responsible for the day to day technical support function of the sweetgreen IT Operations Department. This role will instill and manage a customer obsessed focus in support of our restaurant operations teams and internal Treehouse (support center) customers. 

Primary Job Responsibilities:

  • Responsible for managing and maintaining the SLA for wide varying technology solutions
  • Meets regularly with Ops Services and vendor teams to ensure a high level of support to the field and internal customs are maintained
  • Will be responsible for managing the sweetgreen IT Help Desk Team
  • Implement best practices and improve efficiency of systems/delivery related to IT support functions
  • Will serve as the primary administrator for the sweetgreen call tracking system
  • Compile weekly, quarterly, and annual reports and metrics. Provide data and reporting of KPI’s and trends to IT senior management
  • Will administer the sweetgreen IT Operations Knowledgebase (wiki)
  • Responsible for maintaining relationships with IT support, logistics and supply vendors
  • Serves as an escalation point for all technology issues.
  • Partners with the sweetgreen digital and engineering teams during the deployment of new restaurant system technology and hardware.
  • Provide evening/weekend after-hours technical support to restaurant locations
  • Will assist Director of IT with projects as needed 

Job Requirements:

  • Bachelor’s Degree in Computer Science or // related field or // 5+ years of relevant experience
  • Foundational understanding of Restaurant Information Systems or Systems Administration through traditional academia or through work experience
    • Retail Technologies
    • Distributed Computing
    • PCI and security
  • Experience with Customer Service, Management, Leadership, and Staffing.
  • Good understanding of network fundamentals
  • Excellent written, verbal skills and interpersonal communication
  • 5 years of experience in a technical support role preferably in the restaurant industry.
  • Experience with the product life cycle and strong understanding of the role of methodology.
  • Working knowledge of restaurant business functions.
  • Must possess solid critical and analytical thinking, decisions making and problem-solving skills.
  • Ability to work well within deadlines, under pressure and in a time sensitive environment.

What you'll get:

  • Competitive pay + bonus plan granted based on performance 
  • Health, dental + vision insurance
  • Flexible PTO, because we respect the need for work/life harmony
  • An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
  • To live the sweetlife and celebrate your passion + purpose
  • A collaborative family of people who live our core values and have your back
  • A clear career path with opportunities for development, both personally and professionally
  • Free sweetgreen swag
  • Complimentary sweetgreen

About sweetgreen: sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 3,500 team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we're committed to leaving people better than we found them. We're in the business of feeding people, and we're out to change what that means

About sweetgreen Technology: sweetgreen technology is setting the bar for innovation in operational excellence and guest experience. Sweetgreen intends to disrupt the restaurant industry by leveraging technology to connect people with real food.

Come join the sweetlife! 

sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. 

sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • GrailsLanguages
    • GraphQLLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks


Our office is positioned in the centerpiece for LA's newest creative generation, PLATFORM and directly across the street from the Metro Station.

What are sweetgreen Perks + Benefits

sweetgreen Benefits Overview

sweetgreen is committed to offering a benefit package with flexibility and options to help you live your sweetlife. Our suite of benefits includes the core options of medical, dental, and vision as well as other voluntary benefit options to help you create the benefit package that best meets the needs of you and your family.

We believe that our employees are the most important ingredients in our restaurants and aim to support you throughout your journey at sweetgreen. FAMILY FUND

Volunteer in Local Community
Partners with Nonprofits
Friends Outside of Work
Eat Lunch Together
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Pair Programming
Open Office Floor Plan
Dedicated Diversity/Inclusion Staff
Unconscious Bias Training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 5 months of parental leave for the primary caretaker. We believe in fully supporting new parents.
Flexible Work Schedule
sweetgreen provides employees with a flexible work schedule that includes flexible start and end times. Do what you love on *and* off the clock.
Return-to-Work Program Post Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees Give back with 5 paid volunteering hours per year.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Sweetgreen has partnered with Classpass to offer a different kind of gym membership. All benefits-eligible employees receive a subsidy per month to use towards your membership.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and Learns
sweetgreen hosts lunch and learn meetings once per month.
Cross-Functional Training Encouraged
Promote from Within

Additional Perks + Benefits


The family fund provides emergency financial aid to employees experiencing financial hardship caused by catastrophic events outside of your control, like a natural disaster or life altering personal crisis.

Every person in the sweetgreen family can elect to donate part of their paycheck to the family fund pool of money. This is the money that will be distributed to individuals who apply for funds that will help them cope with an unfortunate situation.

With your continued support, we can truly make an impact in the lives of our sweetgreen family members who are experiencing hardship.

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