IT Executive Support Specialist

| Greater LA Area

About REX - Real Estate Exchange, Inc.

REX is a well-funded, game-changing real estate technology startup located in Woodland Hills, CA. With the goal of improving the lives of homebuyers and sellers, REX created a digital platform and real estate service that eliminates traditional agent commissions, sells homes faster and shifts control away from agents over to those who matter most: consumers. Having proven the effectiveness of the REX model in 2016 and grown rapidly in 2017, REX is expanding nationwide in 2018.

About the Position:

REX is rapidly growing and entering new markets and building amazing consumer solutions revolutionizing the real estate buying and selling experience. We are also building amazing digital experiences that allow buyers and sellers to purchase a home without being bothered with traditional real estate middlemen. We’re seeking an exceptional IT Executive Support Specialist to provide world­ class support to our executive team. This person will assure that executives have state ­of­ the ­art, always ­on, always­ working IT solutions. To be successful, this person must be self­ directed, motivated, organized, and results­ driven. This person must have excellent listening skills, and is required to have excellent oral and written communication skills. As a motivated technologist, this person must understand current technologies, and must be continuously exploring and experimenting with new technologies.

Responsibilities:

  • Exercise good judgement and problem solving skills to diagnose often esoteric glitches and issues
  • Monitor and respond to tickets sent to company IT helpdesk
  • Operate physical infrastructure and hardware onsite at REX LA HQ
  • Use critical thinking skills to identify possible system wide issues and escalate them as needed
  • Design, document, deploy, and support a wide range of technologies used by the executive team
  • Investigate, trial, and recommend new and upgraded technologies that would increase efficiency and/or effectiveness of the executive team
  • Work closely with the IT team to support enterprise solutions that enable the executive team to operate effectively
  • Manage schedules and provide after­ hours and weekend support when necessary

Basic Qualifications:

  • 3+ years of experience in enterprise IT support
  • Experience with Windows, MacOS, iOS, and Android operating systems
  • Experience with Microsoft Exchange Server, Microsoft Outlook, G-Suite, and G-Suite Sync
  • Experience with Zoom, WebEx, Skype, and other video conferencing technologies

Preferred Skills and Experience:

  • Bachelor’s degree in computer science or engineering
  • Strong general computer technology skills
  • Demonstrated knowledge in both wired and wireless network technologies
  • Due to the high visibility of this position, excellent written, verbal and phone communications skills
  • Knowledge of emerging technologies (latest and greatest hardware/software)
  • Experience working with and supporting an executive client group
  • Ability to prioritize executive support issues above all else
  • Ability to make independent judgment calls to resolve urgent and critical matters
  • Ability to provide lightning ­speed response to all executive support requests
  • Can ­do attitude, defaulting to “yes, we will figure out a way”
  • Desire to not rest until problems are solved
  • Ability to proactively test for possible failure scenarios and consider edge cases

Additional Requirements:

  • Willing to work overtime and weekends when needed
  • Ability to lift 30 lbs. unassisted
     
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Location

21550 Oxnard St #100, Woodland Hills, CA 91367

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