About Spring Labs:
We’re reinventing the model for data ownership and changing how information is exchanged by creating the Spring Protocol — a blockchain-based protocol that enables competitively-sensitive parties to exchange information directly, and in a fundamentally new way.
We’re a Series A company who has raised more than $38m in funding from some of the top VCs in the world, including August Capital, General Motors Ventures, RRE, Pritzker Group, Jump Capital, Galaxy Digital, Multicoin Capital, and Wavemaker Genesis.
The first use cases for the Spring Protocol are focused on building a more secure and cost-effective financial services solution for credit and identity data, effectively disrupting the existing bureau system used today. To date, we’ve signed partnerships with more than 25 of the world’s leading fintechs and financial institutions. (You can read more about these partnerships by clicking here and here.)
We're a rapidly growing team of 35 entrepreneurs from backgrounds such as Snap, Google, Microsoft, Apple, Goldman Sachs, the NSA, Avant, Harvard, Deloitte, HSBC, and more, and if you're someone who wants to work at the bleeding edge of nascent technology, push yourself and collaborate with a resourceful and highly-motivated team, and strive to build a more secure, open, and transparent world of data sharing, then we would love to hear from you!
About the IT Support Specialist Role:
Spring Labs is looking for an energetic IT Support Specialist to help prime our company for rapid growth and success. The perfect candidate for this role is someone who loves to trouble shoot and has excellent customer service skills. This person must be self-motivated and eager to support technical and non-technical staff with their IT help needs.
Responsibilities
- Support internal users on all issues related to OS platforms, applications, and network issues
- IT service desk support (creation and maintenance of help desk tickets, triage/prioritization/support)
- Asset management (procurement, maintenance, device configurations, device access controls, patch management)
- Implement security measures as required
- Troubleshoot MAC and PC software, hardware, and network connectivity problems
- Infrastructure Support (printers, WiFi, devices)
- Employee on-boarding and off-boarding (device provisioning for laptops and tablets, access provisioning and de-provisioning of accounts)
- Mobile device management (identifying and implementing MDM solutions)
Qualifications
- 3+ years experience in IT support
- 2+ years experience in IT security
- Bachelors degree in Engineering or related discipline, or equivalent experience
- Outstanding customer service and interaction skills
- Experience with Jira Service Desk or a similar application
- Experience with Osquery, Jamf device, etc. configuration management
- Outstanding verbal and written communication skills
- Demonstrated ability to learn and develop technical skills as required
- Knowledge of network troubleshooting
- Experience supporting Linux, Windows, and/or Mac OS systems
Additional Qualifications (Preferred, Not Required)
- Experience providing infrastructure solutions in a global enterprise environment
- Strong understanding of complex IT infrastructure
- Strong customer, organizational, prioritization, multitasking, communication and leadership skills
- Strong networking background (experience with firewalls, procuring and managing internet connections, switching deployments and configurations)
Equal Opportunity Statement:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.