PeerStreet is looking for an IT Desktop Support Analyst (Hybrid schedule) to help our IT team and provide technical support to 200+ Employees working Remote and from our El Segundo HQ! 

Our ideal candidate must have experience diagnosing issues related to Mac computer hardware and software, printers, scanners, copiers, A/V equipment, as well as be able to independently research, select, and implement reasonable solutions, document resolution, and proper operating procedures. 

Key Responsibilities:

• Provide day to day end-user support for 200+ users local & remote
• Provide first-level technical support contact for all computer issues (Mac, Printers, IOS, Android)
• Provide Support for Google Workspace, Okta, Slack, Microsoft Apps, and other cloud-based platforms.
• Comfortable providing remote support with patience and understanding
• Assist with project implementations
• Manage IT asset inventory, forms, and policies
• Troubleshoot, diagnose, and repair hardware, software, and peripherals issues
• Document, monitor, and resolve support tickets for IT-related issues in a timely manner
• Must be able to lift upwards of 40lbs. (computers, desks, monitors, etc)
• Assist with moving desks and users IT equipment.
• Proven ability to work independently with minimal supervision; must be a self-motivated self-starter that can initiate ideas, take ownership of work and see it through to completion
• Provide proactive customer service with strong attention to detail
• Learn new technologies quickly and with minimal guidance
• Thrives on technical challenges and takes pride in solving them
• Excellent interpersonal and communication skills

Requirements:

• 2+ years of Mac Support experience
• Experience with Google Workspace: Gmail, Google Calendar, Google Drive, Google Docs, Google Sheets
• Experience with JAMF is a plus
• Familiarity with ticketing systems
• Strong communication & documentation skills
• Brownie points for Jamf, Okta, or Google Workspace Certifications 
• Patience and a desire to provide world-class customer service
• A passion for technology and eagerness to learn
• A willingness to contribute to a fun and dynamic culture building the future of the real estate and lending industry.

About PeerStreet

PeerStreet, founded in 2013, is an award-winning software platform for investing in real estate debt, acting as a two-sided marketplace that serves both investors and private lenders. Much like Amazon and Airbnb have aligned buyers and sellers through their marketplace, PeerStreet does the same, connecting investors with unprecedented access to quality real estate investments and lenders with global, diversified capital sources.

We’re a private financial technology company backed by Andreessen Horowitz, Thomvest, and Felicis Ventures, among others. We strive to ensure our best-in-class company culture grows with us by investing in our employees so they can perform at their best. And we walk the walk, with company equity, unlimited FTO, comprehensive health care coverage, company-wide celebrations (in and out of the office), and more. So join us at our sunny headquarters in El Segundo, CA, and help us transform the real estate investing industry—forever and for the better.