Responsibilities:

• Create, update, and enhance IT procedures and policies, plan and execute preventative maintenance activities and initiatives
• Plan, develop and oversee all network operations including administration of routers, firewalls, network switches/hubs, servers, voice switching and other IT related equipment/technologies
• Effectively communicate information systems status, issues and recommendations for change to stakeholders
• Build relationships with staff and business partners to ensure systems’ operational efficiency and stability
• Proactive/informed troubleshooting for all employee and department IT related issues: including servers, desktops, software and peripheral devices
• Oversee and track cybersecurity and related training for all staff/end users
• Collaborate with HR to help facilitate the onboarding/offboarding process of new co-workers, including equipment provisioning and software/tool installation and access
• Take ownership of Google G Suite administration
• Manage all IT-related vendor relationships as well as liaising with our external compliance auditor
• Support the Sales and Success teams with responding to InfoSec inquiries and questionnaires
• Use tact, discretion, and excellent communication to oversee projects from beginning to end
• Prepare reports for senior management

Qualifications:

• 5+ years experience in IT support, ideally within a SaaS or technology startup environment
• Experience developing and maintaining IT standard operating procedures and playbooks
• Background in cybersecurity best practices is ideal, including but not limited to intrusion detection, disaster recovery, and familiarity with SOC 2 Type II and HIPAA audit and compliance.
• Background in networking administration and troubleshooting is recommended
• Experience in Google G Suite Enterprise Edition is required, including exposure deploying workstations, emails, software/tools for new employees
• Experience in managing Okta directories and integration with various SaaS platforms is ideal
• Experience managing SAML/oAuth or similar authorization or password management tools is ideal
• Familiarity in a Mac OS based environment
• Results-oriented and customer-focused
• Able to drive and manage change
• Strong organizational and project management skills
• Strong interpersonal skills and ability to adapt in a complex and changing environment
• Work with detailed technical information and hands-on technical experience
• Experience working in cross team environments specifically with Engineering

Who We Are: 

ringDNA is a sales enablement platform that helps businesses scale growth through AI. The leading choice for Salesforce customers like Amazon Web Services, Twilio, Hewlett Packard Enterprise and Autodesk, ringDNA offers a complete solution for sales engagement, sales playbook execution, performance insight, conversation intelligence and much more. Backed by Goldman Sachs, Bryant Stibel and Palisades Growth Capital, ringDNA was named one of the "Best Places to Work" by BuiltinLA and Comparably, and "One of The Best Privately Owned Companies in America" by Entrepreneur magazine. For more information visit www.ringdna.com or follow us on Twitter at @ringDNA.