Named “Most Innovative Agency” by Campaign US, Canvas Worldwide is an independent media agency that provides ingenious solutions for brands looking to challenge the status quo. And as a mission-based agency, our rallying cry, Make Yourself Uncomfortable, is our team philosophy to push outside our comfort zones to solve problems in new ways – because there can be no greatness without enduring a bit of discomfort.

Of course, it’s not all pushing ourselves to the limit. Canvas is also singularly focused on creating the best workplace experience for employees. For instance, we outpace the industry on diversity and inclusion AND have held more than 150 virtual events over the last year to keep our team united (from comedy shows and meditation sessions to happy hours and professional development workshops). So, if you’re bold enough to Make Yourself Uncomfortable… then we want YOU to come work for the most innovative agency in the country!

Canvas Worldwide is currently seeking a Helpdesk Associate to join our Technology & Agency Services team (CTAS). We're looking for people who have a passion for technology and bring a progressive view to core services.  The role is for first-level support of our endpoints (Windows, macOS, iOS, Android, etc.) and account maintenance and cloud services.  You will assist in maintaining our technical knowledge base and inventory.

Responsibilities

• Monitor and respond to associate technical requests via Zendesk ticket queue as well as Teams support channel
• Assist in the creation and testing of endpoint device standards and deployments
• Work to ensure proper SLA response times and security standards, escalating as needed
• Create and maintain knowledgebase articles on solutions, processes, and workflow
• Assist in preparing and enforcing logging and reporting procedures for end-user computing operations
• Assist with inventory and provide oversight to management
• Onboarding and Offboarding for accounts and equipment, giving assistance and walkthrough for new associates
• Help identify any systemic, ongoing issues and work with desktop support and vendors to isolate and remedy issues
• Be able to list and transport computers and devices for setup and shipping

Education and Experience

• At least two years experience in a comparable position
• Strong communication skills, providing reliable support for associates
• Strong familiarity with Intune, Azure, MS Office 365, SharePoint, Adobe
• Understanding with cloud computing services including Microsoft, Google, and AWS
• Zendesk experience a plus

Salary and Benefits

Competitive salary.  Generous benefits including health coverage, unlimited PTO, and matching 401(k)

Canvas Worldwide is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

CA Applicants: Canvas Worldwide practices Fair Chance Hiring