Honey is a fast-growing startup based in Los Angeles. Our online shopping platform offers users a smarter way to shop. Through a simple browser extension, we open up instant access to exclusive savings, deals, rewards and discovery, all powered by the collective knowledge of Honey’s community of online shoppers. We are helping millions save when they shop online, and we're hiring! We are actively seeking a Help Desk Technician to join the Operations Team in our Los Angeles office.
What You’ll Do:
- Setup workstations for batches of new employees each week
- Technical troubleshooting support for employees
- Maintain accurate records of IT Assets deployed and in-stock
- Document, review, and improve existing or new procedures and workflows
- Respond to client support request tickets, calls, and emails
- Train employees on system and application use
- Follow up with users, provide feedback and see problems through to resolution
- Perform systems administration in a Mac-centric ecosystem
About You:
- Experience with installation, upgrade, and maintenance of software, hardware, and peripherals
- Experience supporting modern Mac hardware in a business environment
- Must be able to assemble employee workstations, lift and move boxes between offices
- Strong communication skills, both verbal and written
- Strong analytical and problem-solving skills
- Actively developing project management skills
- Ability to work independently and effectively prioritize and manage your time
- Desire to learn and grow with our company
Bonus Points For:
- Some systems admin experience with G-suite
- Experience with Mac Server Suite
- Basic networking experience to help identify, analyze and resolve software, hardware, and network computing problems experienced by users
- Experience with freePBX or voice conferencing system
- Familiarity with conference room A/V systems
Honey is an equal opportunity employer. We are committed to building a diverse and inclusive company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.