GoGuardian is on a mission to transform education by helping to protect students in the digital space from harmful and distracting content and supporting their mental health. We partner with schools to identify learning patterns and maximize the academic potential of every student. With GoGuardian, educators can engage students with more effective resources while also promoting online accessibility in the most applicable way for their school population.

While this job posting uses "El Segundo, CA" as the location, please note this role is currently being recruited for remote work but willingness to commute to headquarters in El Segundo, CA is required. 

GoGuardian is growing and we’re hiring a Help Desk Support Specialist II to assist in building out GoGuardian's IT infrastructure.

What You'll Do

• Act as a core member of our IT Team at our headquarters
• Primary break/fix support for day-to-day IT operations and needs of all GoGuardian teams
• Work closely with both the Operations & HR departments on various IT projects
• Create and maintain documentation for IT processes
• Build out our IT infrastructure and work on various security and systems initiatives
• Frequently ship IT equipment to employees, as well as receive it
• Remote position but required to commute to Headquarters in El Segundo, CA for hardware pickup

Who You Are

• 5+ years of experience supporting teams with a minimum of 200 employees
• Experience with group policies and VPNsExperience with supporting Mac, PC, and Chromebook environments
• A self-motivated attitude, excellent communication skills, and ability to work in a collaborative, team environment where you're flexible and can jump in on various projects
• Experience managing and maintaining Google Workspace
• Meraki and JAMF experience
• Experience working in a SaaS environment
• You're passionate about education and/or EdTech

What We Offer

• A varied and challenging role in a multinational and highly innovative company
• A robust benefits package including health insurance, 401(k) retirement savings plan with company match, employee stock option plan, paid parental leave, 13 paid company holidays, and much more
• Development and further training opportunities for shaping and realizing your career goals
• Exceptional colleagues with a passion for EdTech

GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.

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