Tinder
West Hollywood, CA

Help Desk Engineer at Tinder

| Greater LA Area
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We are looking for an IT Help desk Engineer to support our rapidly growing team. You will have the opportunity to improve the end-user experience, triage workflow in the ticketing system, and provide critical issue support to improve partner satisfaction.

What You’ll Do:
  • Provide excellent technical service to all external and internal customers
  • Uncover the root cause of issues providing request, incident, and challenge support
  • Deliver hardware and software support, including the installation of new software and updates when required
  • Responsible for the installation, configuration, and daily maintenance of Windows and Macintosh desktops and laptops
  • Provide support for local and remote users who experience software or hardware problems
  • Perform system software, application, and hardware updates
  • Generate and maintain various types of documentation, and procedures as part of general systems support
Who You Are:
  • You have demonstrated an ability to analyze and understand trends in the technology industry
  • You understand the importance and value in communicating effectively with internal and external partners
  • You value building meaningful relationships within the organization
  • You are inviting and encourage those with questions or concerns to reach out for assistance
What You Bring:
  • Confirmed technology and team leadership experience, having previously operated in a high-performance business environment
  • Maintain a culture of entrepreneurship and utmost productivity.
  • Experience selecting hardware and/or software solutions to meet current and future demands of the organization.
Requirements:
  • Minimum 2+ years of success operating in a Help Desk environment
  • Ability to lift 50 pounds
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Where we are

Occasionally referred to as WeHo, West Hollywood sits between Beverly Hills and Hollywood in Los Angeles.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • SwiftLanguages
    • BashLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • ElasticSearchDatabases
    • SQLAnalytics
    • PythonAnalytics
    • TableauAnalytics
    • PhotoshopDesign
    • SketchDesign
    • PrincipleDesign
    • ZeplinDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • LeanplumCRM
Previous
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What are Tinder Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Pre-tax savings spending account for health care (up to $2,650/year) and dependent care (up to $5,000/year) expenses
Disability Insurance
Dental Benefits
Dental preventive, restorative and orthodontia care for you and eligible dependents
Vision Benefits
Vision exam and corrective care for you and eligible dependents
Health Insurance Benefits
Health care preventive and illness coverage for you and your eligible dependents
Life Insurance
Basic Life Insurance, Basic Accidental Death & Dismemberment (AD&D) Insurance, Supplemental Life Insurance, Supplemental (AD&D) Life Insurance
Pet Insurance
Wellness Programs
At Tinder HQ in LA we have a Personal Trainer on Mondays, Yoga Instructor on Tuesdays and Breathworks on Wednesdays.
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
50% match (up to 3%)
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
All new Mothers and Fathers are eligible for 12 weeks of paid leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Tinder's unlimited paid vacation policy allows employees to take time off work as they need, providing they comply with manager approval
Generous PTO
Paid Volunteer Time
Paid Holidays
Tinder offers employees paid time off to observe all major holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Beer & wine!
Casual Dress
Commuter Benefits
Tinder employees have access to a WageWorks Savings account allowing them to put money aside, pre-tax, up to IRS limits for commuter expenses
Company Outings
Tinder has company wide Holiday & Summer parties
Free Daily Meals
Tinder has catered lunch & dinner everyday as well as catered breakfast on Fridays
Stocked Kitchen
Tinder has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix you can handle
Some Meals Provided
Free lunch daily and free breakfast on Fridays
Happy Hours
Tinder hosts monthly New Hire Happy Hours as well as ad hoc celebrations for new releases & accomplishments
Parking
Tinder employees are assigned to one of 3 parking garages within a 1 block radius from the office
Fitness Subsidies
ClassPass subsidy
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
We offer $15k annually for continuing education.
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Tinder

How do you collaborate with other teams in the company?

The Data Engineering team builds infrastructure to empower better decision-making for all teams at Tinder. We support Backend and Client engineers as they send billions of events daily to our pipeline, collaborate with Data Science and Analytics to architect solutions for quantitative analysis, and partner with Marketing to build reporting tools.

Kate

Engineering Manager - Data

What is your vision for the company?

My vision for Tinder Engineering is a culture of collaboration, learning and experimentation, growth, and technical excellence. Our product exists to bring people together, so too does our company bring together people of different backgrounds and specialties to create an amazing impact together.

Tom

Chief Technology Officer

Tinder Careers In Los Angeles
19

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Finance
Data + Analytics
Design + UX
Dev + Engineer
Marketing
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Product
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Tap to close

Senior Project Manager, Marketing

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Design, develop, and operate scalable, resilient distributed services that run on Kubernetes serving hundreds of millions of users around the world. Influence the roadmap and product development of the Tinder App and services. Collaborate with other teams to execute our product vision. Mentor, collaborate, and learn from experienced and passionate team members.

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Our ideal candidate will solve strategic marketing problems in order to drive business results using data and cross-functional insight to make informed decisions and influence the marketing roadmap. Reporting to the Sr. Director of Global Media, this candidate will have deep expertise in implementing a comprehensive paid media strategy, launching new channels with our partners, building programs both domestically and internationally, and building and scaling teams, infrastructure, processes, and analytics.

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We are looking for a communications professional with a passion for trust and safety-focused storytelling. The candidate will be a member of a seasoned group of professionals helping to shape and highlight’s Tinder’s investment in keeping its global community safe and informed throughout their dating journey—from their first Swipe Right™ to IRL meetups. They will report to the Director of Global Communications in the Los Angeles HQ office. The role requires strong cross-functional interactions with teams based in Europe and Asia, with a focus on US media relations. 

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As a qualified candidate, you possess an incredible eye for detail and organization. You have experience building growth / revenue products and possess a body of work that demonstrates the distillation of complex ideas into thoughtful and intuitive solutions for the user that meet business goals. You must be (and enjoy being) a proven leader and excellent communicator that is comfortable working closely with designers, cross functional partners, and executives that are passionate about building meaningful and high impact digital products. You are a Design culture champion- dedicated to continuous learning and fostering a culture of transparency, respect, and flexibility.

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Tinder is looking for a Media Director to lead the company’s paid media investment for North America, across both digital and traditional paid media channels. Our ideal candidate thrives in a fast-paced, constantly-evolving work environment. He or she is a quick thinker who is comfortable making decisions based on data and their extensive experience in the field. 

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As a data scientist in this role, you will be a partner to the Marketing team, providing support for A/B test design and analysis as well as data-driven insights through ad-hoc analyses, presentations, and automated reports and dashboards. This role will require extensive experience with SQL, data wrangling, statistics, and A/B testing as well as the ability to work in cross-functional teams to drive actionable insights. Experience with user growth and acquisition across consumer products is a plus.

Software Engineer, Automation

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Tinder is looking for an experienced engineer to deliver an exceptional Software Development Life Cycle (SDLC) for our infrastructure and platform teams. Our goal is to increase the development velocity by reducing bugs and unneeded friction around development and onboarding as well as provide tools and frameworks to facilitate testability.

Senior Technical Product Manager

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We are looking for a Senior Technical Product Manager to own the strategy and development of Tinder Service Platform (TSP), a framework with unique, curated content products delivered via services, APIs, and emerging technologies to other Match Group Brands.

Senior Backend Engineer - Tinder Service Platform

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Senior Software Engineer, Data

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Tinder is looking for an experienced engineer who's eager to design and implement the next generation of our data platform. Our growing business always has new needs for actionable information, and this gives us an exciting roadmap with high-value products ready to be designed and many more waiting to be identified. This role will involve working with large scale data pipelines in near-real-time, batch, and lambda frameworks.

Associate Director, Workplace Experience

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Senior Staff Software Engineer, Data

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Guide and oversee the architecture, implementation, testing, and operations of core data services. Collaborate with Engineering, Product, and Analytics on the expansion of our data serving layer. Drive and coordinate cross-team/company-wide initiatives. Be the steward for promoting data engineering best practices, from data governance to data ingestion, data storage, and data serving. Influence the roadmap and development for the Data Engineering team. Mentor and guide junior engineers.

Data Scientist

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As a data scientist in this role, you will be a partner to the Analytics team, providing support for A/B test design and analysis as well as data-driven insights through ad-hoc analyses, presentations, and automated reports and dashboards. This role will require extensive experience with SQL, data wrangling, statistics, and A/B testing as well as the ability to work in cross-functional teams to drive actionable insights. Experience with user growth and acquisition across consumer products is a plus.

Manager, Data Science

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We're looking for a hands on people manager who is passionate about serving as a critical partner to the business and leading, mentoring, and developing a team of analysts. The ideal manager is both a player and a coach, comfortable developing data-driven insights via ad hoc analyses, presentations, and automated reports and dashboards but also managing other analysts on how to overcome roadblocks in their own analyses and organize their efforts for success. This role will require extensive experience with SQL, data wrangling, and statistics.

Senior Android Engineer

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As a Senior Android engineer at Tinder, you will have an outsized impact and ownership of the most visible aspects of the Tinder App. We are deeply invested in challenging norms, constantly improving architecture design, exploring emergent tech and ideas, and leveraging new technologies in interesting ways to deliver an app that is widely known the world over. 

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Work with product, marketing, and engineering teams to understand business dynamics and help leaders make better decisions. Build and operate models to accurately forecast business metrics and financials. Analyze business trends and data to uncover growth opportunities. Prepare monthly, quarterly, and annual presentations for senior management. Develop ad hoc financial analysis to evaluate business decisions.

US Brand Communications Manager

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Tinder is looking for a dynamic communications whiz with a solid background in storytelling (brand communications, consumer PR, influencer marketing & social media backgrounds are invited to apply) and impeccable skill set in driving media and social “moments”. In addition, a deep understanding of the cultural nuances among youth culture is important. The candidate will be a member of a seasoned group of professionals helping to shape and tell the story of Tinder as a company, product and brand. They will report to the Director of Consumer Communications in the Los Angeles HQ office. The role requires strong bias to action, fast-twitch thinking, masterful reactive skills and creative in-the-moment thinking. This is a US based role with some global work - you will be our orchestrator of global consumer PR campaigns like Year in Swipe and Passport for all but the majority of work is in the US market. This role is based in Los Angeles and is non-negotiable for remote-work once we return to the office in mid-2021. 

Software Engineer III, Cloud Infrastructure

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