We are looking for an IT Help desk Engineer to support our rapidly growing team. You will have the opportunity to improve the end-user experience, triage workflow in the ticketing system, and provide critical issue support to improve partner satisfaction.

What You’ll Do:

• Provide excellent technical service to all external and internal customers
• Uncover the root cause of issues providing request, incident, and challenge support
• Deliver hardware and software support, including the installation of new software and updates when required
• Responsible for the installation, configuration, and daily maintenance of Windows and Macintosh desktops and laptops
• Provide support for local and remote users who experience software or hardware problems
• Perform system software, application, and hardware updates
• Generate and maintain various types of documentation, and procedures as part of general systems support

Who You Are:

• You have demonstrated an ability to analyze and understand trends in the technology industry
• You understand the importance and value in communicating effectively with internal and external partners
• You value building meaningful relationships within the organization
• You are inviting and encourage those with questions or concerns to reach out for assistance

What You Bring:

• Confirmed technology and team leadership experience, having previously operated in a high-performance business environment
• Maintain a culture of entrepreneurship and utmost productivity.
• Experience selecting hardware and/or software solutions to meet current and future demands of the organization.

Requirements:

• Minimum 2+ years of success operating in a Help Desk environment
• Ability to lift 50 pounds