Help Desk Coordinator (Bilingual)

| Greater LA Area
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About This Role

At Apeel Sciences, we look to nature to help the global food system improve quality, reduce waste, and ensure an abundant future for our planet. The IT team is responsible for maintaining and improving the business’s digital workspace. We are seeking a passionate IT Help Desk Coordinator/IT Trainer who will support and maintain the Digital Workspace by providing support to employees. You will also create and preform IT Trainings for English and Spanish speaking audiences in the US an LATAM.

What You’ll Do

  • Provide technical support to employees to English and Spanish speakers
  • Travel to LATAM to provide training to new employees
  • Create and lead IT training programs for both English and Spanish speakers
  • Create end user instructions for both English and Spanish speakers
  • Install, configure, troubleshoot, diagnose, and resolve issues with desktops, laptops, projectors, printers, peripherals, wireless access points, and other systems or devices as needed
  • Maintain hardware and software inventory
  • Maintain internal and cloud-based servers and services
  • Provisioning laptops and other devices for employee onboarding
  • Assist in enforcing security polices

What You Bring

  • Fluent Spanish speaking
  • A passion for teaching technology to others
  • Experience with Mac and Windows operating systems (Mac preferred).
  • Basic networking knowledge
  • Strong troubleshooting skills
  • Detail- and process-oriented
  • Strong interpersonal and communication skills (e.g., personable, articulate, and patient)
  • Self-starter; ability to work to work without heavy oversight
  • Ability to manage responsibilities despite competing priorities
  • Willingness to learn new technologies
  • Familiar and comfortable troubleshooting SaaS applications
  • Willingness to travel (locally, regionally, internationally) ~ 15% of the time
  • 1+ years of work experience in IT, or IT related role
  • Bachelor's degree in Computer Science, Information Systems, or related field

Apeel believes that the scale of our impact is determined by the teams that work with us. As such, we seek to build high-performing teams of people from various experiences and backgrounds who can collectively push our company into new realms. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know. 

Please note that Apeel Sciences does not accept unsolicited resumes from recruiters or employment agencies. In the event of a recruiter or agency submitting a resume or candidate without a signed agreement being in place, we explicitly reserve the right to pursue and hire such candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Apeel Sciences.
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Location

71 S. Los Carneros Rd. , Goleta, CA 93117

What are Apeel Sciences Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Acme Co. also provides 8 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Some Meals Provided
Happy Hours
Twice per month Friday company gatherings
Parking
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Relocation Assistance
Fitness Subsidies
Apeel covers a gym membership for its employees or allows them to opt out of
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $1500 annually for continuing education.
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