Fandango- NOC Engineer

| Greater LA Area

Responsibilities

We are seeking a NOC Engineer with 3+ years of experience who will play the critical role of managing various issues that arise in an eCommerce business visited by millions monthly.  
 

  • Monitoring application performance and handling operational anomalies reported from stakeholders or other sources 
  • Resolving simple servers side or application service issues while handling escalation of more complex issues to the right team in a timely manner
  • Coordinate the response to business impacting Incidents and documenting new processes.
  • Proactively monitor and maintain the end-to-end website workflows, and content processing systems
  • Perform Tier 1 troubleshooting, respond to trouble tickets, customer calls and monitoring alarms and following established operating and escalation procedures.
  • Assist the engineering and software development teams in resolving day to day technical issues, reporting software bugs to the appropriate stakeholders
  • Compiling and publishing regular reports on system performance, uptime and other metrics for internal audiences.
  • Create views, scripts, saved searches, wiki pages and other operational documentation for support personnel.  Creating Standard Operating Procedures (SOPs) for workflows and troubleshooting.

Qualifications/Requirements

• 3+ years enterprise technical support experience as a NOC Engineer or eCommerce Website Administrator in a production environment.
• Working knowledge of Windows server, IIS operations and Linux.
• Experience in networking (TCP/IP) and simple connectivity diagnostics
• Proficiency with Office Tools (Office 365, G-Suite)
• Experience in a scripting language such as Powershell, Perl, Unix Shell
• Understanding of web protocol specifications like SOAP, JSON, REST
• Excellent troubleshooting skills
• Experience interfacing with customers for support issues
• Experience and proven success working in a highly collaborative environment.
• Excellent interpersonal and written communication skills.
• Must be resourceful, able to adapt to new situations, and to work in a fast-paced, rapidly changing environment.
• Willing to work flexible hours including night and/or swing shifts and to be part of an on-call rotation.

Desired Characteristics

• College degree in a related field or equivalent experience
• Prior experience with ELK stack as a user
• Database query skills in MySQL and MS SQL
• Front end/client side javascript debugging
• Working knowledge of Atlassian JIRA and Confluence
• Knowledge of Kanban or other agile processes
• Understand the basic configurations of .Net and Java services
• Understand cloud computing and hybrid model

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • NodeLanguages
    • GoLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularLibraries
    • Vue.jsLibraries
    • Polymer Libraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • AWSDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail
    • Oracle ResponsysEmail
    • AirshipEmail
    • Email on AcidEmail

Location

We welcome you to the posh neighborhood of Beverly Hills 90210 nestled between Silicon Beach and the Entertainment capital of the world.

What are Fandango Perks + Benefits

Culture
Volunteer in local community
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Breakfast items available daily in the kitchen. Employees get free lunch on Tuesday, Thursday.
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Happy Hours
Happy hours are hosted On occasion .
Parking
We offer employees Free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Promote from within
Mentorship program
More Jobs at Fandango22 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
Operations
Project Mgmt
Sales
Data + Analytics
new
Los Angeles
Project Mgmt
new
Los Angeles
Operations
new
Los Angeles
Developer
new
Los Angeles
Data + Analytics
new
Los Angeles
Sales
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Data + Analytics
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Operations
new
Los Angeles
Finance
new
Los Angeles