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Fandango: IT Support Analyst

| Greater LA Area


The A/V & IT Helpdesk Technician provides Tier 1 support for incident and requests reported to the Fandango Help Desk. Responsibilities include initial assessment and resolution of basic incidents and requests regarding the use of application software or hardware products and A/V Equipment. The A/V & IT Helpdesk Technician will also provide tier I support to requests from Fandango end-users. A successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues.



  • Provide basic support for NBCU imaged workstations and laptops
  • Provide support with password resets for Fandango users using the NBCU Self Service Portal
  • Support Windows 10 imaging and configurations using SCCM
  • Support for MAC imaging and configurations using Jamf
  • Provide basic troubleshooting and escalate to level 2 when needed.
  • Provide support for workstation applications including Microsoft Office, Adobe, MS Outlook and Internet browsers
  • Provide support for connectivity to the network(s)
  • Provide support for network and application authentication and access
  • Provide peripheral support including printers, external hard drives, and network connected devices
  • Open and update tickets in Service Now for all work performed.
  • Communicate with end users describing work being performed and status information
  • Be aware of relevant service level targets and optimize work schedule in order to meet those targets
  • Escalate issues as necessary in order to meet service level agreements
  • Provide operational/troubleshooting support for audio visual systems located in Conference Rooms.
  • Support and ensure all A/V Equipment is in working order. Support provided also includes installing, troubleshooting and maintaining audio visual devices as applicable.
  • Report and escalate any malfunctions with A/V Equipment to vendor for immediate repair.



Basic Qualifications

• Understanding and experience with IT HelpDesk processes in a corporate setting.

• Demonstrated knowledge of basic troubleshooting skills for MAC OS X and Windows hardware and software.

• Must maintain regular and acceptable attendance at such level as is determined at the company’s sole discretion. Work schedule for this role is Monday thru Friday, 8am to 5pm or 9am to 6pm.

• Must be available and willing to work extended hours (during crunch times!) per day including occasional weekends and holidays

• Excellent knowledge of A/V equipment functions and usage.

• IT helpdesk and A/V support experience preferred.

Desired Characteristics

Desired Characteristics

• Excellent communication skills with an ability to give instructions about operating A/V equipment.

• Excellent client facing skills, strong communication, professional demeanor required

• Able to work and communicate as a Team. 

• Ability to plan and manage work responsibilities under time constraints, without direct supervision. 

• Passionate about technology

• Eager to learn and stretch your boundaries

• Excited to hone your craft

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • NodeLanguages
    • GoLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularLibraries
    • Vue.jsLibraries
    • Polymer Libraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • AWSDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail
    • Oracle ResponsysEmail
    • AirshipEmail
    • Email on AcidEmail


We welcome you to the posh neighborhood of Beverly Hills 90210 nestled between Silicon Beach and the Entertainment capital of the world.

An Insider's view of Fandango

What’s the vibe like in the office?

There’s a tech start-up feel immersed in a shared passion for movies; our team’s welcoming and collaborative energy truly make the culture special. The innovative office space is an extension of the amazing atmosphere generated by the people. My favorite parts are the massive movie screen and the amazing rooftop patios with beautiful views!


Associate Recruiter

What makes someone successful on your team?

To be successful at Fandango, you need to be passionate, collaborative, and have a positive attitude. All of these go hand in hand when you enjoy where you work, what you do, and who you work with. We value uniqueness and empower collective ideas to drive innovation. Individual contributions and shared support across teams result in success.


CRM Operations Manager

What makes someone successful on your team?

What would make someone successful on my team is the ability to multitask; all the while, being able to be flexible and pivot quickly to make smart decisions, business decisions. Customer service supports all of the products under the Fandango umbrella, which are ever-changing. The ability to adapt is key!


Sr. Customer Service Manager

What are Fandango Perks + Benefits

Volunteer in local community
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Breakfast items available daily in the kitchen. Employees get free lunch on Tuesday, Thursday.
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Happy Hours
Happy hours are hosted On occasion .
We offer employees Free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Promote from within
Mentorship program
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