A client of Trackmind Solutions is seeking a dynamic and versatile Executive IT Support Specialist to deliver outstanding technical support for a family office. The family office team is responsible for supporting various personal/family/philanthropic activities and several family-owned businesses. Your job will be to support a best-in-class software and tech infrastructure to enable the dynamic principal clients and the organizations they lead (comprising 40+ employees), with activities in media, publishing, scientific research, and biotechnology.

Working in a startup-like environment, the Executive IT Support Specialist role will focus on delivering an amazing customer experience to our principals, C-level leadership and their respective teams.

If you are passionate about enabling personal productivity through new technology and enjoy working in close contact with a small group of talented people, this role is for you. If you can roll your sleeves up to get the hard work done on urgent timelines, this role is for you. If you thrive within lean management structures, condensed project timelines, and enjoy managing several diverse tasks at once, this role is for you. Located in Los Angeles, this position involves on-call coverage for after-hours support. 

A successful candidate will have the following characteristics: 

• Excellent written and oral communication skills; ability to communicate complex issues to a non-technical audience at multiples levels within the organization 
• Strong interpersonal skills with a focus on superior customer service; ability to develop and foster knowledge networks and build relationships, both internally and externally 
• Service-oriented self-starter who takes initiative; strong sense of ownership and sense of urgency to drive tasks to completion 
• Team oriented with excellent collaboration skills; a “can-do” attitude, and willingness to pitch in wherever necessary to deliver superior customer service
• High degree of intellectual curiosity demonstrated by creative ideas / research; ability to understand current and future trends 
• Ability to handle and manage confidential information
• Strong interpersonal and communication skills

What You Will Do In Your Role

• Delivering extraordinary technology support to customers on a wide variety of technologies 
• Enforcing endpoint security standards such as device management, internet security, firewall, and multi-factor authentication methods 
• Ensuring data backups are performing frequently and optimally 
• Appropriately prioritizing support requests and deadlines 
• On-boarding new employees by providing hardware/software provisioning and initial training (how to use emails/google docs)
• Experimenting with cutting-edge technology that could add value to our teams
• Coordinate with IT team on additional IT projects & initiatives as needed

The Experience You Will Bring

Requirements:

• 3+ years experience providing first and second tier IT support in a professional environment
• Extensive technical knowledge of Apple software and hardware (macOS, iOS, MacBook Pro, iPhone, Apple TV, etc) 
• Knowledge of Windows and Microsoft Office Products 
• Experience managing Google Workspace (formerly G-Suite) 
• Experience with IT ticketing systems (such as Zendesk and ServiceNow) and documentation 
• Knowledge of network fundamentals
• Ability to participate in on-call rotation for after-hours support 
• Ability to travel up to 5% 

What Will Put You Ahead

• Previous experience on an IT executive support team 
• Advanced audio/video technology support skills 
• Background in IT security 
• Experience with a device management platform such as Jamf 

Not eligible for visa sponsorship
Salary and Benefits Commensurate with Experience.
Equal Opportunity Employer.