At PatientPop, we believe healthcare providers should focus their attention on delivering quality care to patients. That's why we take a holistic approach to improving every digital touchpoint along the patient journey with the leading all-in-one practice growth solution. 

We've helped thousands of providers since our founding in 2014. Along the way, we cultivated an incredible work environment — one of the best, according to Great Place to Work.

Our dedicated team brings a blend of experiences that drives innovation and customer success. Our culture of continuous innovation allows employees to thrive personally and professionally. And our bustling (dog-friendly!) offices are in an enviable location: just two blocks from the beach and around the corner from 3rd Street Promenade.

Now, we want you to be a part of it all.

How you will contribute:

We are looking for a Director of Internal Business Systems, with deep Salesforce experience. This Director will set and execute on a strategic vision and roadmap for the organization by collaborating with cross functional stakeholders and executive leadership. The ideal candidate will have enabled multiple cross-functional business processes on the Salesforce platform to deliver scalable working solutions for a fast-growing SaaS company. This position will report to the SVP Operations.

• Think critically, solve problems, make decisions and build trust across the organization
• Get buy-in and approval from Executive (e.g., SVP Ops, CTO, CFO) and Senior Leadership teams
• Provide solution architecture guidance
• Actively manage SFDC architecture along with up and downstream systems
• Educate R&D on ways in which an API to Salesforce could enable speed-to-market solutions on our product roadmap
• Participate in weekly R&D Product Manager meetings to ensure alignment between business systems and product
• Consolidate business application/tool stack
• Evangelize Salesforce development best practices and mentor individuals
• Serve as point-of-contact with Salesforce account manager and 3rd-party contractors (e.g., UC Innovation) for high-level company decisions
• Guide Salesforce Ops/Admin personnel supporting each department (e.g., Marketing, Sales, Channels, Customer Success) and in-house IT Manager and Help Desk)
• Ensure full utilization of team resources / maximize team productivity
• Drive change:
• Oversee large scale IT investments (e.g., NetSuite) by facilitating the definition of program objectives, success criteria, governance, stakeholder sign-off, scope, schedule, & budget
• Effectively mitigate project risks and ensure on-time/in-budget delivery
• Lead transition from siloed to cross-functional company systems/processes
• Experience with IT governance and business application portfolio management
• Work closely with Data Science team in R&D to align enterprise data model between internal business systems and our product platform

Skills you’ll bring:

• Bachelor's degree in Information Technology or Business Administration
• 10+ years experience implementing, configuring, customizing and integrating Salesforce plus one more SaaS / Cloud business systems (e.g., NetSuite, Zuora)
• Knowledge of common practices across CRM, finance, accounting, HR
• Ideally, hands-on experience with Salesforce Apex, Visualforce, SOQL
• Must be a self-starter, and thrive in a fast-paced environment
• Must have interpersonal skills necessary to manage business and technology relationships
• Excellent negotiation, influencing, collaboration and communication skills

PatientPop has one simple mission: help healthcare practices thrive. Our solution is the leading all-in-one practice growth platform that's HIPAA-compliant and helps providers promote their practice online, attract patients, and retain them for life. Learn more at patientpop.com

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.