Job description

AppOnboard is hiring a Technical Support Associate to join our Technology team as the initial point of contact to support AppOnboard's partners. The ideal candidate is passionate about customer service and possesses a technical background in mobile applications and/or ad tech to effectively troubleshoot issues.

AppOnboard is a next-gen platform that powers Full-Fidelity Demos, which allow users to instantly experience an app or game in the highest quality possible before downloading it. AppOnboard enables app and game testing, driving insights to product teams and optimizing app launches and onboarding. The company was founded in late 2016 by Jonathan Zweig, the founding CEO of AdColony (which sold to Opera Software for $350 million).

This is a unique opportunity for someone looking to have an impact at one of the hottest startups in Los Angeles and top companies defining the future of app development. We also just secured our official $15 million Series A fundraising round!

Job Details

• Provide exceptional, proactive support for customers integrating the AppOnboard SDK

• Interface with advertisers, attribution companies and internal teams to troubleshoot campaign attribution issues

• Work with Product Management and Engineering teams to outline areas of focus for new product releases and existing product updates

• Spearhead the creation of and updates to integration documentation and knowledge-base articles/FAQs

• Handle service requests through a support ticketing system

Requirements

• 1- 3 years of professional experience in a tech support role

• Strong problem-solving attitude and ability

• Excellent client-facing communication (written and verbal)

• Familiarity with app development: tools, language, process, methods, troubleshooting

• Experience with database systems to look up data for debugging

• Background in mobile advertising and/or gaming highly preferred

• Knowledge of or familiarity with third-party attribution platforms (e.g. Adjust, Appsflyer, TUNE, Kochava, Singular, etc.) a plus