About Us:

ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Google, Instagram, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace. 

Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 18,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace, and the kind of mission, that appeals to you, we’d love to talk. 

Learn more by checking out our reviews on Glassdoor (they’re excellent). Together we can preserve neighborhood flavor, one restaurant at a time.

About the Team: 

ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Facebook, Google, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace. 

About the Position:

As a Business Systems Analyst at ChowNow, you will use your keen attention to detail, love of teamwork, and relentless desire to clarify complexity to drive improvements to our internal systems and processes that support ChowNow’s operational growth as we rapidly scale.

This role is located in HQ in Los Angeles or remote and reports to the Business Systems Director.

Specifically you will:

• Collaborate with cross functional stakeholders to document their goals and pain points in Salesforce as well as our ecosystem of integrations and installed packages, then break requirements down into clear, actionable user stories and acceptance criteria.
• Triage incoming Salesforce requests in Jira and support the development team by clarifying priority and serving as a point of contact for stakeholder communication.
• Be comfortable switching hats and performing hands-on Salesforce administration, with the opportunity to grow your skills as far as you want to take them. 
• Apply your project management expertise by publishing project documentation tracking objectives, key results, milestones, open issues and test cases. 
• Lead the functional migration from Salesforce Classic to Lightning UI for Sales. 
• Contribute as a valued team member to our culture of mutual respect, productivity, diversity, and continuous learning. 

Within 1 Month You’ll:

• Complete the ChowNow onboarding camp. 
• Shadow each stakeholder department, gaining an understanding of the ChowNow business workflows in Salesforce and our ecosystem of integrated applications.
• Complete a deep dive review into our highly adopted Salesforce system and ongoing projects. 
• Begin attending regular prioritization and requirements meetings as part of the Business Systems team.
• Start contributing by assisting with your first production support requests. 

Within 3 Months You’ll:

• Participate as an active team member in bi-weekly sprints.
• Gain a detailed understanding of the current state of Business Systems at ChowNow and take ownership of documenting the flows. 
• Implement a process to triage, clarify and prioritize incoming requests. 
• Complete deep learning with at least one business unit on Salesforce use and identify areas of enhancement, then follow through to launch. 
• Facilitate your first user enablement training. 

Within 6 Months You’ll:

• Contribute to the successful completion of the Salesforce Lightning roll out.
• Improve response SLAs to the business on status of new requests.
• Work with stakeholders to automate at least one operational pain point. 
• Take ownership of the business systems requirements for a strategic goal and drive through

You Should Apply If:

• You have 2+ years of experience supporting internal systems in a BSA, Sales Ops or product owner role, including hands on configuration. 
• You are knowledgeable in Salesforce and its ecosystem of integrated applications. . 
• You love documenting flows, user stories, test scripts and generally creating clarity out of chaos. 
• You are comfortable wearing a solution architect hat, working directly with business stakeholders to understand their goals and requirements. 
• You have an understanding of SDLC best practices and demonstrable experience applying them to Salesforce .
• You have the ability to shift gears between documentation and hands on Salesforce administration. 
• You hold at least one business systems related certification (Salesforce Administrator, NetSuite, HRS or BI)
• You work well as a team, contributing to our culture of collaboration, sharing knowledge, and encouraging each other. 
• You have a personal passion for continued learning. 

About Our Benefits:

• Competitive Salary
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 6 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 6 Weeks of Paid Pregnancy Leave.
• Employer-contributing student loan assistance program.
• Commuter benefits (including Uber Pool).
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Industry Speakers Series.
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.
• Fully stocked kitchen and cold brew on tap.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.