Cloudvirga is seeking an Application Support Engineer to join our growing team in Irvine, California.  

We are looking for hungry, humble and highly skilled Application Support Engineers looking to make a difference in the way we delight our ever-growing customer base consisting of some of the largest mortgage lenders in the country. Your will work in the Cloudvirga production environment as you collaborate with internal teams to determine the nature of production problems; isolate the issue and drive to resolution. You will learn new functionality/product code and be presented with opportunities to influence product changes and custom solutions throughout the platform. Sound like you? Please keep reading!

What you’ll do:

• Determine the nature of production issues, isolate and work towards resolution
• Act as the escalation point from Tier I -Technical Support to diagnose and resolve complex application/systems issues
• Work within SLAs and other policy to identify root cause and present resolution options
• Validate resolution of issues by any means necessary (i.e. replication of problem reported and solution), and analyze solution for accuracy and completeness 
• Recommend changes in support practices, maintenance and standards, and cross-training required to better share support responsibilities across the team and with the solution owners
• Relay complex technical information/solutions to audiences with varying technical competency
• Support production via on-call support rotation

 We’re looking for someone who has:

• 3+ Years in Development / Production support
• BS/MS or equivalent experience in Computer Science or other technical field
• Strong knowledge of .NET web framework & proficient in C# 
• Deep understanding of code versioning tools such as Git, SVN, and TFS
• 3+ years working with Web technologies like JavaScript, jQuery, AngularJS, AJAX, and JSON
• Experience with Web App Servers like IIS, Jboss, JRUN in windows environment.
• PL/SQL and SQLServer familiarity 
• Experience with MISMO XML
• Excellent analytical, problem solving and debugging skills
• Ability to work in a fast paced, entrepreneurial environment

Where You’ll Work:

Cloudvirga™ is revolutionizing mortgage origination by building intelligence into the digital mortgage. Cloudvirga’s Digital Mortgage Platform goes beyond just taking an application — it automates tasks traditionally performed by back-office operations staff to radically cut costs, improve the customer and loan officer experience and deliver a truly digital experience across the origination process. Cloudvirga’s unique approach to the mortgage manufacturing process allows lenders to realize the benefits of tomorrow’s digital mortgage today. Information is delivered accurately and compliantly from the start. Tasks that normally drain resources and delay the process are automated, and complex calculations are performed at the point of sale to create underwriter-ready loans. By combining deep industry expertise with a truly intelligent workflow, Cloudvirga’s platform offers a reimagined approach to digital mortgage origination. Founded off a top U.S. lender, Cloudvirga doesn’t just build pretty apps — we understand that mortgage processing is complicated and the consequences of non-compliance and inefficiencies are expensive. That’s why so many top lenders choose Cloudvirga.   

We are located in the heart of Irvine's technology hub at UCI Research Park, a campus that offers hiking, biking, dining, walking trails, common areas and an on-site gym. Cloudvirga offers all full-time employees unlimited paid time off to allow our team members to properly recharge, competitive base salaries, bonuses, equity, and affordable health coverage with generous company contributions.