About CCC

CCC Information Services Inc. is the technology platform for the underwritten assets economy. CCC technology, insights, and support connect industries – insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more – to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCC’s network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020. Diverse perspectives and experiences are core to CCC’s success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCC’s tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 11 locations worldwide. CCC’s principal PE investors are Advent International, Technology Crossover Ventures, and Oak Hill Capital Find out more about CCC Information Services by visiting cccis.com.

Job Description Summary

The Application Support Engineer is responsible for providing system and software support for our analytics data warehouse applications. The engineer should be a self-starter and should be able to collaborate with Product Management, Product Development, Quality Assurance and Dev Ops teams to support back-end and client facing applications. The engineer will also troubleshoot and resolve issues that occur in the application software. As a support engineer, you will be responsible to address technical customer escalations related to the applications and resolve them. This position will be responsible for technical interaction with external customer IT departments in order to debug and resolve issues during system and application outages. The engineer will work closely with the development teams to implement solutions that may require application software changes. The support engineer will recommend appropriate technology options to development or IT Operations management in order to help support these applications.

Job Duties

• Handle application software related tickets escalated by Customers, Technical Support, and Product Development teams
• Make recommendations for operational efficiency improvements and new operational enhancements (Monitoring, reporting, alerting, etc.)
• Participate in Application / Platform releases and maintenance for production and pre-production environments.
• Review and approve planned deployments with the product development teams.
• Participate in disaster recovery tests by performing documented recovery procedures for the applications
• Work with development teams to establish analytics application support standards and publish operational run book documentation for production
• Ensure applications meet SLAs and comply with SOC audit requirements

Qualifications

Must have:

• Understanding of ETL (1-3 years)
• Working knowledge of SQL, Hive
• Proficiency in Hortonworks Data Platform (HDP), Kafka, PySpark
• Experience with Reporting tools (e.g. MicroStrategy and Tableau) – admin skills a plus
• Understanding of Linux/unix, Bash Shell scripting (1-3 years)
• Experience with Python scripting

Good to have:

• PENTAHO administration
• Airflow
• Working knowledge of crontab files
• Understanding of AWS and related open source / cloud technologies
• Experience with XML and JSON formats

Soft Skills Requirements:

• Good command of the English language
• Excellent written and verbal communication skills
• Ability to create/modify technical documentation
• Ability to resolve issues by engaging other teams
• Able to manage internal and external customers
• Provide support knowledge, and guidance to internal Operations teams
• Strong analytical, problem-solving and performance tuning skills in debugging application software
• Familiarity with support ticket methodology