Technical Writer

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About Spring Labs:

Spring Labs is transforming that way that data is shared through the creation of the Spring Protocol -- a blockchain-based protocol that enables the creation of data marketplaces to facilitate the sharing of private & secure information. The first use case for the Spring Protocol is the creation of a data marketplace for consumer credit and identity data, effectively disrupting the existing bureau system and building a more transparent, fair, secure, and cost-effective solution for both consumers and banks/lenders.

To-date, Spring Labs has raised $15.8mm in seed funding from some of the top VCs and blockchain funds in the world, including August Capital, Pritzker Group, Jump Capital, Multicoin Capital, and Wavemaker Genesis.

If you're someone who wants to work at the bleeding edge of nascent technology, push yourself and collaborate with a resourceful and highly-motivated team, and strive to build a more secure, open, and transparent world of data sharing, then we would love to hear from you!

About the Technical Writer Role:

We're looking for a Technical Writer to join our Product team and write documentation for internal and external use, including technical guides, API documentation, and FAQs. As a member of the team, you will interface with developers, QA teams, and project managers to identify critical documentation needs and create engaging, accurate content.

Responsibilities

  • Write documentation for developers, including "how to" guides, reference manuals, technical overviews, and more
  • Create internal resources about features or processes
  • Edit documents for accuracy and style
  • Continuously validate, test, review, and edit new and existing documentation for clarity, conciseness, style and quality
  • Author white papers, presentations, think pieces and other content for a variety of internal and external audiences

Qualifications

  • 5+ years experience writing technical documentation for both technical and non-technical audiences
  • Outstanding attention to detail, especially regarding formatting and grammar
  • Must be able to write for a diverse user base with varying levels of technical experience
  • Excellent procedural analysis; ability to create concise, task-based user documentation

Additional Qualifications (Preferred, Not Required)

  • Experience in creating documentation plans, and project and process management during plan execution
  • Experience working closely with engineering and product management teams
  • Ability to read and understand source code (e.g. Python, Ruby, Go, Swift, C#) programming languages or technical experience with software development
  • Experience in content management systems and/or help tools

Spring Labs Core Values

  • "Everyone is a Founder"
  • Operate with Integrity
  • Work Hard, Have Fun
  • The Best Ideas Win/No Ego

Equal Opportunity Statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • FluxLibraries
    • ReactLibraries
    • Web3Libraries
    • ConnexionLibraries
    • OpenAPILibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • SEMrushAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DocsManagement
    • JIRAManagement
    • TrelloManagement
    • SquarespaceCMS
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

In walking distance to great lunch spots, a beautiful public park, and a short scooter ride to the beach, Spring Labs is right in the heart of MDR.

An Insider's view of Spring Labs

What does your typical day look like?

The first thing I do is say "Hi" to my best friend in the world, Savannah. We gab about our previous evening, then head to the kitchen for some coffee! Then it's off to check emails! What a thrill. During lunch, we play our favorite game in the world "Categories!" Then we play ping pong. That's it. Or is it? It is. Or is it? It's not.

Taylor

Office Manager & Professional Jokester

How does the company support your career growth?

The company encourages me to pursue interests related to the work I’m doing on my team. They’re also never shy to lend a hand or start a pair programming session to help me understand a complex concept. I love how I’m supported to pursue interests that don’t directly relate to my job description.

Faris

Software Engineer

What unique initiatives do you have that encourage innovation?

At Spring Labs, we’re big believers in proactive accountability. We empower our employees with the responsibility and the information they need to make impactful business decisions. The best organizations are able to run autonomously, which is why we facilitate an environment that encourages proactivity and accountability.

Adam

Co-Founder

What makes someone successful on your team?

Compliance is successful when we use our influence to become a trusted business partner, essentially earning the respect of other team members in the organization. To gain that respect, the Compliance team must leave ego at the door and roll up our sleeves to accomplish the greater good for the company.

Shellie

Director, Governance and Compliance

What are Spring Labs Perks + Benefits

Spring Labs Benefits Overview

We champion our differences to find and pursue the best ideas to solve immense problems. People are our competitive advantage, which is why we make a concerted effort, in everything we do, to foster an innovative and collaborative culture that is rooted in humility, inclusiveness and overall respect.

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Health Insurance + Wellness
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Team workouts
Mental health benefits
Financial & Retirement
401(K) matching
We match 4% of contributions up to 4% of an employee's annual gross pay.
Company equity
Performance bonus
Child Care & Parental Leave
Childcare benefits
Spring Labs offers a Dependent Care Savings Account option
Family medical leave
Spring Labs offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Company sponsored family events
Spring Labs hosts a variety of weekly, monthly, quarterly and annual events for employees, with specific events geared towards families.
Vacation + Time Off
Unlimited vacation policy
Paid holidays
Paid sick days
Spring Labs offers 80 hours of Paid Sick Leave, each year, to be used to care for themselves or family members.
Office Perks
Company-sponsored outings
Free daily meals
Spring Labs' catered lunches Monday-Friday.
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Recreational clubs
Onsite Gym and weekly Yoga
Relocation assistance
Onsite gym
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Many Spring Labs' employees are enrolled certification programs.
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Although we host weekly Spring Lab's dinner and game nights, our employees can often be found playing ping pong, planning moves on the office's shared chess board or going to lunch, happy hour, dinner or karaoke together. We love our culture and want to ensure each new hire is not only highly accomplished in their field, but also a perfect fit for the Spring Labs family.

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