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Technical Writer

| Greater LA Area

We’re looking for a Technical Writer to write, edit, and review product documentation. In this role, you will work with internal resources, interview software developers, and attend engineering meetings to gather, create, and publish technical information for our various audiences.

To be successful in this role, you are motivated, energetic, and able to handle the fast-paced culture of a dynamic startup company. You have strong writing skills and a passion for producing a variety of top quality learning materials such as technical documentation, infographics, screenshot markups, and training videos.

What you'll do:

  • Maintain internal documentation ticketing system, solving issues presented from customers and internal consumers
  • Create in-depth user guides, FAQs, technical overviews, and in-product help documentation
  • Test both the product and its documentation for accuracy and consistency
  • Identify problem areas or structural deficiencies and proactively contribute to their improvement
  • Regular use of a content management system (CMS) to manage the lifecycle of technical documentation including draft, review, and publish phases
  • Become a subject matter expert of the Procore platform and how the different tools are used to perform various construction related tasks
  • Regular communication and synchronization with the Director of Documentation and Certification

What we're looking for:

  • Bachelor's degree or equivalent experience in English, Communication, or Journalism
  • 2 - 5 years experience working as a Technical Writer or in related job role
  • Self-starting learner who thrives under pressure and enjoys team success
  • Excellent communication, collaboration, and organizational skills
  • Strong technical aptitude–ability to quickly learn new concepts and tools
  • Ability to synthesize technical content from an SME and create training materials (e.g. documentation, infographics, training scripts) that clearly explain the topic/task to end users based upon their persona (e.g. Project Manager vs. Superintendent)
  • Flexibility in a dynamically growing/evolving company–this is a must!

Bonus points - these are not required, but are a plus:

  • Background in a technical startup company, preferably a SaaS company
  • Experience working with Agile/Scrum software development teams
  • Ability to create infographics such as diagrams, screenshots, workflows, graphs, etc.
  • Construction industry experience

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. Our headquarters is located on the bluffs above the Pacific Ocean in Carpinteria, CA, with growing offices worldwide. To learn more about our team, click here.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: competitive health care plans, unlimited paid vacation, stock options, employee enrichment and development programs, and friends & family events.

Read Full Job Description

Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavascriptLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

Procore's Carpinteria campus is the largest of our offices, with multiple buildings spread along the coast and surrounding areas.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Summer concerts at the Santa Barbara bowl. Life insurance. Car washes available onsite. Friends & family events. Catered Wednesday lunches & $5 lunch options for delivery. Continuous employee development & learning opportunities. In-house gym, yoga classes, TRX classes, & bootcamp. Procore bikes to ride into town. Cold pressed juice delivery.

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