At Chef’d we believe great food creates memories, enhances moments, and nurtures the soul. Our mission is to enrich lives through culinary adventure with our hand-cultivated, meticulously curated, delicious experiences. Chef’d is the only subscription-free meal marketplace allowing you to discover new foods the way you want—no strings attached.

We're a team filled with chef's, culinary writers, data scientists, marketing/sales experts, production associates and more - all committed to playing our hearts out. We follow through with our goals, move fast, and take risks. The industry is growing and we're at the forefront of innovation and personalization.

Chef'd, a venture-backed, series-B company, is beginning to experience high growth as we scale our operations to new markets and distribution channels. There are plenty of areas where we can innovate and optimize. We're at the beginning of business growth and innovation.

The Social Community Specialist will be responsible for running and managing social media channels including: Facebook, Twitter, Instagram, Pinterest, YouTube, Snapchat, and LinkedIn. We're looking for a highly motivated, creative individual who is passionate about connecting to current and future customers with the goal of turning fans into customers.

Responsibilities

• Develop social copy, engaging text, image, and video content for all channels.
• Create and maintain a social media editorial calendar and posting schedule.
• Implement social media strategy that broadens strategic communication and brand awareness goals.
• Work collaboratively with Chef’d teams across business units to develop and execute creative ideas, plans and strategies.
• Produce weekly and monthly reports analyzing performance of both Non-Paid and Paid post performance.
• Develop benchmark metrics to measure the results of social media programs.
• Analyze and evaluate social media campaigns and strategies.
• Understand how the social media impacts search traffic
• Report on effectiveness of campaigns.
• Make recommendations on content types to pursue and kinds of content that is driving impressions, engagements and sales.
• Capture video and photos at live events or stage ad-hoc shoots in the office/studios. You are willing to roll-up-your-sleeves, grab phone and record a Facebook Live when you see the opportunity.
• Experiment with new formats, techniques and creative strategies.
• Post daily and reply to all comments and inbox messages.
• Proactively reaching out and engaging in relevant and trending conversations.
• Respond to negative and positive user reviews (ex: Amazon, Reddit, Yelp, etc.) to build positive relationships with consumers and brand.
• Reply to and forward all customer care issues from social media to appropriate care team members.
• Manage presence on social networking sites, build brand advocacy, handle community & blogger outreach program. 
• Build a brand ambassador network.
• Monitor trends in social media, activities of main competitors, and general social space for brand and related topics and conversations.
• Actively engage in social listening to have a pulse on what is trending in each category and in social media channel in order to capitalize for our brands.
• Build relationships with customers, potential customers, industry professionals and journalists

Requirements

• 2-3 years experience as a brand digital community manager, social media marketing, or related field.
• Bachelor’s degree in marketing, communications, design, or related field.
• Experience launching community initiatives (e.g. building an online forum, launching and ambassador program, creating an event series and writing an email newsletter) preferred.
• Experience of developing strategies across social media and digital marketing areas.
• Social media power user with a proven background building a quality online following for a business.
• Experience with social advertising platforms such as LinkedIn, Facebook, Pinterest, Twitter & YouTube.
• Creative skills for contributing new and innovative ideas for social media and digital marketing content.
• Displays in-depth knowledge and understanding of Social Media platforms, their respective participants (Facebook, Twitter, Yelp, Google+Local, YouTube, Instagram, Pinterest etc.) and how each platform can be deployed in different scenarios.
• Enjoys a working knowledge of the blogging ecosystem relevant to the Company’s field.
• Makes evident good technical understanding and can pick up new tools quickly.
• Demonstrates winning Social Customer Service techniques. Possesses great ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues.
• Strong organizational skills and communication skills a must.
• Ability to work well under pressure, prioritizing multiple projects in order to meet deadlines.
• Ability to work independently and flexibly.
• Attention to detail and accuracy.
• Proactive and resourceful with a ‘can-do’ attitude.

Founded in 2014, Chef'd is Headquartered in El Segundo, CA with production facilities in El Segundo, CA, Brooklyn, NY, and Pico Rivera, CA. Chef'd offers competitive compensation packages including full medical, dental, and vision benefits, flexible PTO, pet insurance, and discounts on meal kits!