Senior Technical Writer at The Trade Desk

| Greater LA Area
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The Trade Desk is a global technology company with a mission to create a better, more open Internet for everyone through principled, intelligent advertising. 

 

Handling over 600 billion queries per day (more than 100X the query volume of search globally), our platform operates at unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust, empathy, collaboration, and ownership. By working together across typical dividing lines, we are better as a team than any of us could be apart.

Do you have a passion for solving hard problems at scale? Are you eager to join a trust-based, globally-connected team, where your contributions will make a meaningful difference?  

 

Come and see why Fortune Magazine consistently ranks The Trade Desk among best small-medium sized workplaces globally.

WHO WE ARE LOOKING FOR

The Senior Technical Writer will join a high-performing team of technical writers and report to the Senior Manager, Technical Content. You’ll be responsible for creating technical content for both developers and end users of our platform. You’ll work with product managers, engineers, and many others throughout the organization to understand the product and create helpful, clear, accurate documentation. You will also engage on meaningful initiatives as we re-envision the information experience for our customers and address the needs of a growing global customer base.

WHAT YOU WILL BE DOING

· Working with product managers, engineers, account managers, technical account managers, and many others to understand the product and customer needs

· Working with The Trade Desk product platform via the UI as well as the API to develop a deep understanding of the product

· Writing clear, accurate, helpful, timely, well-organized documentation using both WYSIWYG and tools and Markdown/HTML/CSS

· Advocating for better processes that lead to an improved customer experience; identifying opportunities to improve quality or efficiency and proposing new ideas and projects

· Working with UX designers and product managers to improve the language in the UI

· Using analytics data and feedback mechanisms to understand customer needs; identifying opportunities to do so

· Participating in implementation of new systems such as new or updated CMS tools and translation workflows; process definition and content preparation or content restructuring as needed for such projects

Requirements:

· 7+ years technical writing experience

· Deep familiarity with one or more technical content authoring and content management tools, such as Oxygen, Madcap Flare, RoboHelp, Paligo, or other tools and content management systems

· 2+ years of experience writing API documentation

· Ability to scope and plan technical writing deliverables based on product plans, prototypes, and specifications

· Ability to develop cross-functional rapport and relationships with product managers, engineers, product marketing managers, account managers, and others

· Ability to work with languages such as Markdown, HTML, XML, CSS, XSL, JavaScript, or YAML to write, edit, and troubleshoot deliverables

· Familiarity with common source control and bug tracking tools (Git, JIRA)

· Experience creating visuals such as screenshots and videos using screen capture and screen recording tools

· Strong research, requirements gathering, planning, writing, editing, proofreading, and communication skills

· Ability to learn complex systems quickly, become a product expert, and offer advice on features and needed improvements

· A self-starter, with great attention to detail, strong time-management and decision-making skills, eager to learn and take new assignments

· Commitment to improving the customer experience; devoted to customer success

· Degree in English, Technical Writing, Computer Science, or a related field, or equivalent experience

Highly Desired:

· Experience in digital advertising technology and concepts

· Familiarity with translation processes; experience working with translated content

· Experience migrating content to a new tool or CMS

· Experience creating style guides

#LI-SV1

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • FluxLibraries
    • ASP.NETFrameworks
    • AerospikeDatabases
    • SQL ServerDatabases
    • VerticaDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

Our LA office is across the street from the Promenade at Howard Hughes Center, offering a wide range of amenities with easy freeway access.

An Insider's view of The Trade Desk

How would you describe the company’s work-life balance?

It’s not uncommon in our Ventura office for several engineers to go surfing on their lunch break or when the waves are just right. For those of us who can’t seem to swim, we tend to play basketball during lunch. Others like to take hikes behind the office along the hillside, work out or even run along the beach.

Ephraim

Data Specialist

How do you collaborate with other teams in the company?

We work in pods of 3-4 per client. Each pod has a trader, account executive, and account manager. Typically, account managers handle the daily communication with the client, provide platform training, support traders in optimizing/troubleshooting campaigns, and support sales. The three roles are indispensable to each client .

Amy

Account Coordinator

How does the company support your career growth?

Everyone at The Trade Desk invests in each other’s growth. Management is very good about keeping up with everyone and understanding what your career plans are to help work with you in achieving them. The best part is being able to work together with a brilliant team to learn and grow together so you are never alone.

Nathan

Trading Specialist

How do your team's ideas influence the company's direction?

One of my favorite meetings is our monthly product pitch where employees from all over the company get to pitch their ideas to our senior leadership and product teams. We are a product driven company and nothing informs the direction of our business more than having a say in what we should build next.

Alex

VP, Client Services & Strategy

What’s the vibe like in the office?

People come to the office to get their work done, but also want to enjoy their time in the office as well. We all take turns DJ’ing the Bluetooth speaker in the office and taking music requests from others. There’s constant collaboration and communication going on between all teams in the office.

Katie

Senior Account Manager

What are The Trade Desk Perks + Benefits

The Trade Desk Benefits Overview

At The Trade Desk we think what you do outside the office is just as important as what you do inside the office, which is why we offer a range of benefits to help our employees lead a healthy and balanced life. We offer competitive benefits ranging from parental leave to savings and investments plan that help you plan for the future. We have offices around the world and they all have something that makes them unique, whether there's a fridge stocked with local craft beer, or daily ping pong tournaments, there's always something fun happening at our TTD offices.

Culture
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Mentorship program
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Friendly Nerf wars, Foosball tourneys, and good vibes...our LA office is centered around bringing your whole self to work.

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