About Us:
www.GR0.com
GR0 is a digital marketing agency focused exclusively on igniting organic growth for direct-to-consumer
company. GR0 empowers clients to build powerful online brands that deliver incredible value and joy to
consumers.

The ultimate goal is to help brands rank #1 on Google by leveraging search engine optimization. While
SEO remains the top service for most customers, GR0 offers other services as well that can be tailored to
the individual needs of each client. This includes celebrity brand management on Google and related
projects.

GR0 was co-founded by SEO & marketing experts and long-time best friends Jonathan Zacharias, and
Kevin Miller who both have a wealth of online marketing and advertising experience with top D2C and
B2B brands.

GR0 offers a variety of services to customers, including but not limited to:

• Content Writing: This entails the development and creation of extensive written content that aligns with a client's brand voice. This type of long-form content builds a brand's authority and results in organic discovery by potential customers.
• Performance PR: This service focuses on getting a brand published on elevated, reputable sites such as The New York Times, USA Today, and Yahoo among others.
• On-Page Optimization: GR0 offers website performance analysis, Google search console integration, search volume analysis, keyword targeting, meta tags creation, and SEO strategy planning
   

The Role:
The Head of Client Success will be responsible for developing client relationships that promote retention, growth, and loyalty within GR0’s line of business. This includes all Client Success activities and outcomes in the company as it relates to client retention, churn, growth, contract renewals, and up-sells. The main goal of the Head of Client Success is to grow client lifetime value.

The Head of Client Success will also play a critical function in onboarding new clients and helping the account teams demonstrate ongoing value through our marketing initiatives. A successful Head of Client Success is an elite digital marketer, with demonstrated cross channel strategy expertise and business savviness. They are also analytical with a high EQ and client satisfaction mindset.

The Head of Client success will also take an integral role in developing internal strategies and processes to help improve GR0’s product as a whole. This role will be a vocal leader both internally and externally, and ultimately be responsible for the management of account leads, ensuring success and growth for all GR0 clients.

Responsibilities will include:

• Work with Account Managers to drive positive client success outcomes and to coach account teams to increase their effectiveness with clients.
• Compile, analyze and synthesize data as it relates to clients and provide business forecasts and propose initiatives to the executive leadership within GR0.
• Client onboarding, support, adoption, advocacy, retention, renewals, and up-sells.
• Manage client success outcomes, increase contract renewal rates and reduce churn, expand revenue in accounts through cross-selling and up-sell opportunities, drive new business growth through greater advocacy and reference-ability
• Influence lifetime value through customer satisfaction and overall NPS performance.
• Handle and negotiate contract and billing disputes
• Act as the highest escalation point for client-related issues
• Customer satisfaction measurement through surveys and data collection

Required Skills

• 5+ Years of hands-on marketing experience.
• Experience and fluency when talking about SEO with clients
• Experience driving and communicating the ins and outs of cross-channel digital marketing strategies.
• The ability to thrive in changing environments and a passion for strengthening client-agency relationships.
• Entrepreneurial spirit with a passion for knowledge and personal growth.
• Experience managing a team of direct reports.

Preferred Skills:

• Account Management and Client Success experience a huge plus
• Strong communication and writing skills
• Experience and knowledge of vendor contracts in the media space

Benefits and Perks:

• Medical, Vision, and Dental
• Unlimited Vacation/Sick Policy
• Generous Parental Leave
• Paid Time Off To Volunteer

GR0 values each of our employees and fosters an environment of openness. Our team celebrates our
diverse backgrounds. We believe that being open about who we are and what we do allows us to be
better. Individuals seeking employment at GR0 are considered without regards to race, color, religion,
national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual
orientation, gender identity or other protected status under all applicable laws, regulations, and
ordinances.