CUSTOMER SERVICE MANAGER

| Venice
If this sounds like you, we would love to hear from you.

Please submit your CV with a statement in under 400 words on why you want to work in customer service to:
[email protected]
Apply now

About ASYSTEM

Based in sunny Los Angeles, ASYSTEM create science backed betterment products for men.

Our vision is to become the destination for mens betterment. What is betterment? Simply put - when men are at their best, those around them win.

We combine the best-of-science and the best-of-nature to create products which supercharge from both the inside and outside, designed to make it as easy as possible for men to feel, look and perform at their best.

Our brand is design-led and innovation-focused, brought to life in a manner which reflects the West coast lifestyle we know and love. We are digital-first in our sales approach and believe in the power of exceptional customer service.

Our two Founders Oli and Josh, are entrepreneurs with impressive track records creating, scaling and exiting aspirational consumer brands known across the world. We have experienced first-hand the extraordinary things that smart, ambitious, empowered teams can achieve, and are looking for our ‘Day Zero’ team members who want to help us create our culture and achieve the remarkable.

We are well funded and racing towards a launch in September 2019. If this sounds interesting to you, we should talk.

The Opportunity

ASYSTEM is looking for enthusiastic, thoughtful, and highly motivated solution-oriented thinkers who are passionate about creating an innovative customer experience and building strong relationships with our customers.

The ASYSTEM Customer Experience Team embodies the heart and soul of our company. You will be the eyes and ears of the brand, constantly collecting feedback from our community and assuming responsibility for creating the best experience possible with the brand. You will help us build long- term competitive advantage by organizing around the customer.

In this entry-level role, you will be the first point of contact for our customers and engage with them on email, social media, chat and at our live events in LA.

The Details

These are the fun things you’ll get to roll your sleeves up and take ownership of:

  • Partner with the Director of Customer to activate best in class customer experiences

  • Be the biggest internal advocate for the customer, partnering with x-functional team members to create both online and IRL customer experiences

  • Engage with our customers on a daily basis, helping to tackle an array of problems, questions, or comments and tailor solutions accordingly

  • Work closely with our extended family - our influencers & affiliates on social media - to provide them with exceptional care and support them wherever needed

  • Implement regular community events & initiatives at our Beach House in Venice, California - ensuring execution happens on time and within budget

  • Analyze and report customer KPIs across channels, share insights and determine improvements

Skills pay the bills

Ideally you would have the following skills in your arsenal:

Experience

  • Customer service or hospitality experience

  • Comfortable working across multiple communication channels

  • Strong social media skills across Instagram, Facebook, Twitter and LinkedIn

  • Sales experience is a big plus

  • An understanding of community building and customer experience strategies

General Skills

  • Strong writing ability and communication skills

  • Exceptional levels of patience and calm

  • An approachable style with a personal touch

  • Creative problem solver with strong communication abilities

  • Extreme eye for details and rapid responsiveness

  • Good organizational abilities.

  • You are enthusiastic, thoughtful, and passionate about building strong relationships.

     

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If this sounds like you, we would love to hear from you.

Please submit your CV with a statement in under 400 words on why you want to work in customer service to:
[email protected]
Apply now
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If this sounds like you, we would love to hear from you.

Please submit your CV with a statement in under 400 words on why you want to work in customer service to:
[email protected]
Apply now
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