PatientPop is building a team of Quality Assurance Analysts to take our platform nationwide! PatientPop is the first practice growth platform for healthcare providers — transforming the way every doctor promotes and advances their practice.

As a Quality Assurance Analyst, your job is to ensure that our customers have gone through the proper implementation process so that they are set up for success at the time of product launch. This role reports to the Manager of Customer Quality Assurance in the Customer Success team.

Want to be a part of our rapidly growing team? Apply today!

What you’ll do:

• Work with the Customer Quality Team to ensure quality of live sites, keeping SEO, functionality, and user experience in mind.
• Provide mentorship and support to direct reports, including hosting 1:1’s and facilitating team meetings.
• Establish guidelines and best practices for quality websites and product set up, as well, train the Customer Quality team on best practices and standards.
• Spend 50% of the time reviewing website content, ensuring overall design is appealing and appropriate, and SEO elements are configured
• Test features of the product to ensure that data feeds into the customer’s online portal.
• Document and track any issues that could prevent the customer’s online presence from reaching its full potential.
• Assist the onboarding teams by troubleshooting websites in their pre-launch and post-launch phase.
• Act as an internal subject matter expert to customer-facing teams such as Implementation and Customer Success Managers.
• Contribute to the Customer Quality automation roadmap with the Product & Engineering team.

We’d like to see:

• College degree or equivalent education and work experience.
• At least 2 years of professional experience, preferably in a role focused on SEO, performance analysis or user experience.
• Demonstrated knowledge of search engine optimization (SEO) and other forms of local online or digital marketing.
• Outstanding analytical, problem-solving, organization and multitasking skills.
• Proven ability to drive results under pressure and in the face of ambiguity.
• Skilled communicator, both verbal and written.
• Recognition of a high growth tech environment that change is constant.
• Previous management experience is a plus.
• If internal candidate, must have been in current role for 5 months.

Perks and benefits:

• We offer a fun startup environment, and exceptional learning opportunity with 3X entrepreneurs.
• Competitive compensation structure.
• An opportunity to get in on the ground floor of our rapidly growing company!
• Promotion and growth opportunities.
• Health, dental and vision insurance.
• An incredible team of smart and supportive people.