Customer Care Representative – Social Media

| Greater LA Area

Customer Care Representative – Social Media

MyLife is looking for a Customer Care Representative to join our Customer Care Team.  Our ideal candidate is an energetic and creative problem solver who shares our passion for helping others. 

Responsibilities:      

  • Engage with customers through social media channels.
  • Provide swift and thorough solutions for customers any time their experience with our service doesn’t go as planned.
  • Record and relay customer feedback and insights to internal teams to constantly improve the customer experience.

Experience:

  • Excellent consulting, writing, editing, presentation and communication skills
  • Proven experience in a customer service environment
  • Demonstrable social networking experience
  • Positive attitude, detail and customer oriented with good multitasking and organizational ability
  • Fluency in English.

What's in it for you:

  • Base Salary
  • Profit Sharing Bonuses
  • Casual Atmosphere
  • Amazing benefits packages including medical, dental, vision, life insurance, FSA and 401k
  • PTO & Paid Holidays

 

About MyLife.com:

MyLife.com, Inc. (“MyLife”) is the only service helping people control their Background Report and Reputation Score. MyLife gathers public information from government websites and other sources to make people aware of what anyone can learn about them online. This is information people have a right to know. Then MyLife allows people to see, verify, edit, enhance, and monitor this information on their MyLife Background Report –– giving everyone the ability to look their best to the world, improving their lives personally and professionally. The company was founded in 2002 and is located in Los Angeles, CA, and has over 40 million members. For more information, please visit http://www.mylife.com.

Company Culture & Perks:

As an internet company we provide a Casual work environment with Flexible Start Times, Breakfast Bagel Mondays, a fully catered Friday lunch and plenty of company parties to celebrate our ongoing successes and product releases

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Technology we use

  • Engineering
    • JavaLanguages
    • ReactLibraries
    • HadoopFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • OracleDatabases

Location

We're located in the heart of trendy Westwood Village. Walking distance to plenty of restaurants, bars, and shopping. Easy access to the 405 freeway.

An Insider's view of MyLife.com

How would you describe the company’s work-life balance?

Come in early, leave early. Weekend work is kept to the absolute minimum. No one is here late unless it’s truly necessary. We hire responsible people who are self-starters. No clock punch, no babysitting.

Pravin

VP of Engineering

How do you collaborate with other teams in the company?

With a deep respect to each other's domain expertise, which in turn, instills trust within the team. We are an open floor, open access, open mind sort of company so collaboration is a value we prioritize. We simply walk over to someone, grab a chair, and start talking, and we work together to push the ball closer to the finish line.

Minh

Director of Product

What is your vision for the company?

To help more people live better lives by controlling and improving their reputation through their Background Reports and Reputation Scores. What people think of you determines just about everything in your life –– from love to money. In doing so this also creates a layer of safety when meeting people, socially and for business, on the Internet.

Jeffrey

CEO

What’s the vibe like in the office?

Definitely casual, touch on the quiet side but about as far from boring as you can get. Think of is as laidback business-like. Of course, when soccer is playing in the kitchen it can get a little loud. One of the things everyone loves about the vibe here is how comfortable MyLife is; zen is going too far but relaxed isn’t.

Sharyn

SVP, Business Operations

What are MyLife.com Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
We provide free breakfast on Monday. Employees get free lunch on Friday.
Parking
We offer employees Free on-site garage parking.
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