We need to create a place where customers can go to be connected to fellow entrepreneurs, share their expertise, and leverage collective learning. By being a part of our builder generation, we enable our customers to engage, advocate, and learn which not only adds value to their cause but also drives our efforts in customer acquisition, SEO, and product feedback. Why
We Need This Role

Fundamentally, we need someone who has built a customer community from scratch so they can use that experience to create a community for continuous learning, not only for using our platform but also what to do with the result of it. We see this role as a partner to our social media specialist, as you’ll be running peer to peer social conversations.

Why You Should Join

Our community manager is fresh, greenfield and has a mandate to engage our online communities in an interesting, unconventional, and never-before-seen way. This is a great opportunity for a creative thinker and strategic builder who thrives at the intersection of social, analytics, and technology.

First Six Month Deliverables

• Create a vision and execution plan for building an online customer community
• Develop an insights-driven strategy to increase engagement
• Grow the number of members in each community through thoughtful engagement
• Create a community which starts online but grows into the real-world relationships
  

Requirements

• Passionate about loosely held values and ideas. We want someone who has experience but is not blinded by the path already taken.
• 2 - 5 years of experience as a community manager, specifically with technology, software development, or start-up companies.
• Self-starter: You can start from the ground floor and bring the project to life.
• Strong strategy and analytics skills with an advanced understanding of success metrics and social analytics
• Experience leading community marketing and social engagement strategies for a digital customer product
• Actively engaged with what’s trending in relevant communities and social media culture
• Demonstrated ability to grow, engage, educate, and convert communities
• Experience working with Entreprenuers is a plus

Benefits

• Health and Wellness benefits including competitive medical, dental, and vision plans
• Performance-based bonuses and stock options
• Generous vacation and time off benefits including paid holidays
• Generally flexible working hours
• Working in a beautiful office space the heart of Silicon Beach in Playa Vista
• A collaborative culture where unconventional thinkers come together to solve interesting problems and having fun while doing it
• Mission-driven company that is making the world a better place