What You'll Do:

• Be the voice of More Labs on all customer-facing channels, including Facebook & Email. You’ll be the one driving changes to current and new policies

• Address a high volume of customer inquiries via emails, live chats, social media (including ads) and community forums, always optimizing for efficiency and scale while not compromising customer experience

• Gather and accurately enter relevant, detailed information regarding all customer inquiries into a logging and tracking system

• Efficiently respond to the needs of e-commerce customers in a helpful and precise manner

• Gain a high degree of knowledge about our products, operations and policies

• Become a product expert to track, manage and successfully deliver resolutions to all customer requests

• Ability to take ownership of all customer concerns, managing expectations from order to delivery

• Serve as the liaison that shares customer feedback with other departments such as  Marketing, Growth and the Operations/ Fulfillment Center

What You'll Bring:

• Recently earned your Bachelor's degree, and/or have 1+ year experience working in customer service

• Genuine passion and care for assisting customer concerns and inquiries

• Strong organizational skills and the ability to multitask in a dynamic, fast-paced environment

• English language proficiency, with strong written, grammar and oral communication skills

• A positive, fun and supportive team player attitude

• Experience working with ZenDesk and/or similar customer service platforms is a plus