Overview/Purpose

As a CitizenNet Account Director, you are a senior member of the client services team, leading the way in providing first class service to clients while acting as a strategic, consultative partner that will help them achieve goals and drive more revenue. You will also act a liaison between client services and the Condé Nast Spire and CitizenNet product team, who are continuously building innovative, paid social technology based on market and advertiser needs. Your mission is to first and foremost become a trusted partner for your client while ensuring both client retention and revenue growth. You will also manage and develop an account team to work as key players in client relations and driving results.

Primary Responsibilities

Client Development and Partnerships

• Develop clients into partners, earning their trust through dedicated service and strong decision making

• Identify and propose growth opportunities for clients through media plans and proposals

• Manage senior client communications across your portfolio and oversee your team’s external communications

• Build relationships with decision makers to influence growth and keep value of CitizenNet top of mind

• Lead key client meetings including Quarterly Business Reviews and present highly actionable, insightful material

• Develop close relationships with contacts at social media companies to help drive continued client success

Account Team Management

• Oversee ongoing account performance and client satisfaction

• Oversee team in the creation and execution of paid social campaigns and reports

• Lead by example for your resources and help mold them into the best possible employees

• Identify growth areas for your account team and work with management to create paths that lead them to success

Team

• Participate in product conversations and provide feedback that will increase team efficiency and effectiveness

• Work in a collaborative environment where insights, recommendations, and ideas are welcome

• Contribute to the growth and success of your colleagues company-wide

• As a contributor to employee success and culture, participate in new employee onboarding and training

Desired Skills and Qualifications

We are looking for candidates with strong client communication and management skills who are excited about technology, data analysis, social media, and advertising. Candidates must be motivated to succeed in a fast-paced team environment. A willingness to adopt new technologies and trends is extremely important for this position.

Minimum Requirements:

• BA/BS 
degree

• 3+ years in account management in digital advertising and paid social

• 2+ years experience in digital ad operations with emphasis on paid social and data analysis

• Expertise in MS Excel and Powerpoint required

• Exceptional attention to detail and strong organization skills

• Ability to multi-task 
and manage projects

• Strong communication skills and a dedicated team player


• Experience with SQL, Python and data management platforms a plus

About Condé Nast:

Condé Nast is a premier media company renowned for producing the highest quality content for the world's most influential audiences.  Attracting more than 100 million consumers across its industry-leading print, digital and video brands, the company’s portfolio includes some of the most iconic titles in media: Vogue, Vanity Fair, Glamour, Brides, Self, GQ, GQ Style, The New Yorker, Condé Nast Traveler, Allure, Architectural Digest, Bon Appétit, Epicurious, Wired, W, Golf Digest, Golf World, Teen Vogue, Ars Technica, The Scene, Pitchfork and Backchannel.  The company’s newest division, Condé Nast Entertainment, was launched in 2011 to develop film, television and premium digital video programming.

Over the past twenty years, Condé Nast has reached record profits, tripling its topline growth and exponentially expanding its content distribution. During the same period, the company earned more editorial, design, digital, advertising, video and business awards than any competitor in the industry. In 2014, the corporation was recognized as one of the fastest-growing companies in the digital video business and was one of LinkedIn’s Top 25 Most In-Demand Employers. The company has recently relocated to its new global headquarters at 1 World Trade Center, where it plays a leading role in the resurgence of Lower Manhattan.

For more information, please visit condenast.com and follow @CondeNast on Twitter.

Condé Nast is an equal opportunity workplace. 

Duties and responsibilities may be adjusted based on years of experience.

Salary is also commensurate with experience.