iHerb Logistics Coordinator - Internship

| Pasadena
Our Story, Our Vision
Since 1996, the foundation of iHerb, has continued its mission, built on providing a wide selection of health and wellness products to individuals around the globe at a reasonable cost. iHerb remains vigilant in its pursuit to ensure it maintains an expansive selection of over 35,000 online products to its customers. We are continuously innovating and expanding, committed to adding distribution centers around the world. Our vision is to be the dominant health and wellness
 
Come Join Our Team!
iHerb is a fast paced, fast growing company looking for a candidate that is up for the task! If you are looking to really make a position for yourself in a work hard, play hard atmosphere, make sure to submit your resume! 
 
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Job Summary:  
The iHerb Logistics Coordinator is responsible for resolving shipment transportation and delivery issues on a package level. iHerb Logistics Project Coordinators must always stay up to date with internal reporting to ensure smooth and timely delivery of all shipments. In the event the convenient delivery cannot be completed, Project Coordinators are responsible for investigating root causes and leading in developing new processes, recommendations, identifying new areas of improvements and initiating action plans to reduce customer contacts that are logistics related. The iHerb Logistics Project Coordinator must leverage their strong analytical skills and extensive knowledge of company policy as it relates to shipping and export rules and regulations.
 
Job Expectations: 
  •  Coordinate with iHerb Customer Service team (and other internal departments) on a daily basis to resolve undeliverable shipments that are lost, damaged, delayed or shipped with incorrect addresses. 
  • Filter out inquiries that are non-logistics related and set up Standard Operating Procedure (SOP) with various departments to eliminate similar inquiries being sent to iHerb Logistics.
  • Develop and execute action plans with iHerb Logistics Specialists to prevent future undeliverable shipments.
  • Identify repetitive customer contacts that are logistics related. Instill new processes with iHerb Logistics Specialists to improve efficiency, initiate macros with the iHerb Customer Service department to provide better guidance to the customers, and suggest system enhancements to greatly reduce customer contacts.
  • Maintain order management and communications, both domestic and internationally, as it relates to shipments while facilitating new processes to enhance efficiency, improve customers’ satisfaction level, and reduce customer contracts.
  • Perform audit review of logistics processes with the management team when necessary
  • Monitor logistics current events and alert the management team when escalation is needed.
  • Attend GL team meetings and organizational initiatives as necessary.
  • Support special projects when needed as assigned by the management team.
 
Knowledge, Skills and Abilities:
Required: 
  • Knowledge of customer service principles and practices
  • Ability to manage logistics related inquiries
  • Familiar with a variety of logistics concepts, practices and procedures 
  • Relies on extensive experience and judgment to plan and accomplish goals 
  • Ability to perform a variety of tasks simultaneously
  • Possesses good interpersonal and communication skills
  • Ability to analyze and evaluate information to select optimal solutions
  • Experience in compiling, coding, categorizing, calculating, tabulating, auditing and verifying information and data
  • Ability to handle complaints, settling disputes, and resolving grievances and conflicts or otherwise negotiating with others
  • Developing specific goals and plans to prioritize, organize and accomplish required tasks
  • English must, bilingual preferred
  • Experience working in an e-Commerce environment strongly preferred
Equipment Knowledge: 
  • Knowledge of Microsoft Office
Experience Requirements:
  • Generally requires a minimum of two (2) years of related experience.
Education Requirements: 
  • Bachelor’s Degree preferred, and/or equivalent experience required.

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Pasadena is known for it's charm and sophistication with the best night life, restaurants and bars this side of L.A! - Technology roles in Irvine, CA

An Insider's view of iHerb LLC.

What's something quirky about your company?

“Everyone is really different, nice and cool to be around. People are comfortable to be themselves, which is not common.”

Christopher

Junior Software Developer I

What's the biggest problem your team is solving?

“Most of the challenges stem from the extreme growth of the company in addition to keeping up with the technological advances in the market. We migrate and change quickly to adapt, which is the fun part because we are continuously learning.”

Alina

Senior Software Developer I

How does the company support your career growth?

"Everyone here is so brilliant. The teams are open and receptive to questions and work with you by providing constructive feedback, in addition to the camaraderie that supports consistent learning and development."

Kristine

Junior Software Developer I

How do you empower your team to be more creative?

"More so than empowering individuals, you have to hire the right people, trust them and let them do what they are good at.”

Alireza

Director of Software Development & Platform

What's the biggest problem your team is solving?

"The problem my team is currently solving is how to integrate robots into the warehouse. iHerb recently brought on a new team of engineers to design the robots and my team will be interfacing with them. This will involve a range of sub-problems from path finding for robot navigation to dynamic location management."

Ian

Software Developer II

What are iHerb LLC. Perks + Benefits

iHerb LLC. Benefits Overview

Perks include snack and beverage stations, on-site gym's, video arcade rooms, sand volleyball court, team happy hour and networking events and etc...iHerb is dedicated to providing comprehensive medical, dental and vision plans by contributing 75% or more of the monthly costs associated, regardless of one's level of coverage.

Culture
Volunteer in local community
iHerb is committed to helping great causes here at home and around the world. We partners with organizations like the Boys and Girls Club, Susan G Komen, Ronald McDonald House, Exceed, etc...
Partners with Nonprofits
Worldwide, we’ve donated over $5 million. iHerb facilitates two schools in Cambodia in addition to supporting the Cambodian Children's Fund and New Hope Cambodia in support of children's education.
Friends outside of work
Eat lunch together
Intracompany committees
iHerb's iFit and iFocus teams are dedicated to organizing company events in addition to creating wellness programs and initiatives. The overall health and wellness of our team members is priority!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
iHerb Team Members can contribute up to $2700 annually to their FSA.
Disability Insurance
iHerb provides both short and long term disability coverage for it's Team Members.
Dental Benefits
iHerb provides both a DHMO and PPO thru Cigna Dental
Vision Benefits
Health Insurance Benefits
iHerb contributes 75% or more to the monthly costs associated with health plans ranging from Blue Shield's HMO, HMO+, PPO and HDHP.
Life Insurance
iHerb provides all full-time Team Members with a 100% company-paid $50,000.00 life/AD&D policy. In addition, Team Members have the option to elect additional life/AD&D coverage plans.
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
iHerb contributes a 100% match up to 4% of the Team Member's election. This is a "Safe Harbor" plan, absent from a vesting period , therefore the money that iHerb contributes is yours from day one.
Company Equity
iHerb provides a generous Profit Sharing and Phantom Unit Plan that provides equity to employees based on a minimal vesting period.
Performance Bonus
iHerb's annual discretionary bonus program is generous to say to say the least! Bonus plans are aligned with the individual and overall success of the company and Team Member.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Acme Co. employees receive between 15 and 20 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Stocked Kitchen
Happy Hours
Happy hours are hosted On occasion .
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250 with a maximum total match of $5250.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
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